1. Achieve strategic business and end-to-end transformation through process design and deployment
2. Lead a culture of continuous improvement to drive change and transformation
3. Embed a customer-centric operating model to offer enhanced services and delivery
You need to deliver the same quality value as the world’s service beasts – the Apple’s, WhatsApp’s and Facebook’s of this world.
While investment in employees, processes and technology are all vital to your operations, only by aligning them can you ensure a true process excellence that will deliver the quality and growth your organisation demands.
Digital change has encompassed this increasingly competitive market and sooner or later you will need to lead your operations through the intrinsic cultural, technological and structural transformations needed to survive.
To wrestle with the best join us at Process Excellence Europe in London where the stage will be provided to learn, share and challenge everything you need to become a business of the future.
Successfully measure and quantify the performance of your process excellence practices
Converge change management and continuous improvement to accelerate towards strategic goals
Align your operations with strategic initiatives and the digital agenda by collaborating across functions
Move from process excellence to digital PEX by bridging the gap for process efficiency
Going back to basics: Lean and Six Sigma to streamline processes and simplify operations
Maintain pace with the rapid robotics revolution by converging data with RPA and building a digital workforce
Utilise design thinking in process excellence to turn technology and strategic theory into direct customer and market value
Interactive Discussion Groups
Chief of Staff
Vice President Performance Management, Development
Chief Information Officer
Head of Transformation and Continuous Improvement
Senior Vice President and General Manager
The Linde Group
Head of Delivery Operations
Director Global Management Systems and Tools
Volvo Car Corporation
Chief Operating Officer EMEA
Head of Customer Experience Transformation
Alliance Healthcare, Walgreens Boots Alliance
Director, Organization Excellence
The Body-Brain Performance Institute
Head of Operations, Service Delivery and Quality
"The conference opened my eyes, gave benchmarking insights and let me get out of my box/silo."
"Provided a good understanding of the business requirements of digital transformation."
"Valuable. Especially variations of industries and theme."
"Great networking event"
"Very valuable - lots to take back."
"Great to network with people who have similar challenges."
"Highly useful event from which I took many great insights for how to improve our Lean and CX journey. Excellent opportunity to hear about similar challenges in different industries."
"The event was very valuable - it gave additional insights, ideas to bring into my current organization and acted as a dose of inspiration."
"It was the first time I attended the event and it was extremely valuable for me to be able to benchmark our BPM initiatives against what peers are doing in other companies."
"Extremely useful to understand the trends and changes through open discussion with peers from multiple industries… a 'must attend' event for process professionals"
"The event was an eye-opener on new practices and solutions, as well as a great place to interact with professionals coming from different industries."
“I’m looking forward to learning about the experiences of other organisations and leaders in this area, sharing ideas and exploring creativity together”
Who said conference can’t be fun? You’ll come as attendee and leave as part of the global PEX Network Community!