Your #1 pan-European OpEx event just got a whole lot bigger!


OpEx Leaders on-site


Senior Thought Provoking Speakers


Hours Dedicated Networking


PEX Network Community Members

Europe’s leading improvement and transformation conference, created for industry, by industry!

Why Operational Excellence & Process Transformation Week Europe?

In today’s competitive, quickly evolving business environment, there is more pressure than ever on operational excellence teams to foster a competitive edge through digital transformation and customer centric processes.

Companies are hitting the limits of traditional OpEx tools. How can improvement professionals adapt to this new landscape, leveraging technology and end-to-end engagement, to create the effortless experience that today’s consumer expects?

And once your changes are embedded, how can you make them stick as staff move on and the business strategy changes?

One thing is clear: transformation professionals now have the opportunity to take the reins of strategic programmes, putting themselves at the heart of the business’s future. But how?

In response to this challenge, the PEX Network, with its 130,000+ global members, is presenting OPEX Week Europe 2017 to help you to harness the potential of digital and market changes, and to create the sustainable transformation your business demands.

2017 Key Themes Include:

End-to-end process engagement

End-to-end process engagement for an effortless customer experience

Digital transformation

Digital transformation and Industry 4.0: ensuring it brings a competitive advantage

Customer experience

Customer experience: combining CX with OpEx for a tangible effect

Sustainable change

Sustainable change and buy-in throughout the organisation

Connecting systems

Connecting systems and big data to harness the intelligence to drive performance improvement

Real Situation Analysis

The virtual workplace and mobile connectivity: adapting OpEx and taking advantage of the technology enablers

ISO Technical Committee

Agile global operations: making this a reality with evolving, flexible processes

Connecting systems

Aligning OpEx with global corporate strategy

What's new for 2017?

new focus

New focus on how digital technology is giving operational excellence leaders the opportunity to transform the business, leveraging innovations such as big data, advanced analytics, the Internet of Things, robotic process automation and the digitalisation of workflows.

customisable programme

Customisable programme with a choice of 20 interactive discussion groups plus themed streams on each day:

  • Digital transformation and Industry 4.0
  • End-to-end engagement & sustainable change
  • Digital enablers for innovative OpEx
  • Process optimisation & the customer experience
  • Corporate boardroom (by invitation only)

structured networking

More structured networking: including 360 degree discussions for more meaningful knowledge sharing between peers. Come prepared to talk about your approach to key challenges!

Be inspired by leading industry experts

Early confirmed speakers include:


Andy Williams

Chief of Staff
DLA Piper


Bjarte Bogsnes

Vice President Performance Management, Development


Claus Paulsen

Chief Information Officer
DT Group


Daniel Holladay

Head of Transformation and Continuous Improvement
Vodafone Group


Elena Skvortsova

Senior Vice President and General Manager
The Linde Group


Eva Cullen

Head of Delivery Operations
John Lewis


John Öster

Director Global Management Systems and Tools
Volvo Car Corporation


Karan Walia

Chief Operating Officer EMEA
Societe Generale


Katy Minson

Head of Customer Experience Transformation
Alliance Healthcare, Walgreens Boots Alliance


Michael Natusch

Director, Organization Excellence


Paul Taylor

The Body-Brain Performance Institute


Sally McNamara

Head of Operations, Service Delivery and Quality
Bristol-Myers Squibb

What People Said About OpEx Week Europe 2017

Highlights from London 2016

Watch this short video to get a feel of the onsite experience at PEX Network’s Operational Excellence and Process Transformation Week .

Register you place here

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