Your #1 pan-European OpEx event just got a whole lot bigger!
OpEx Leaders on-site
Senior Thought Provoking Speakers
Hours Dedicated Networking
PEX Network Community Members
Europe’s leading improvement and transformation conference, created for industry, by industry!
Why OPEX & Business Transformation Week Europe?
Business and technology are one whether you like it or not!
Rapid advancements in technology, which are precipitating Industry 4.0 and the robotic revolution, alongside consumer demands evolving faster than Darwin himself could have ever predicted, mean that Operational Excellence professionals need to add business value - and add it now - or risk losing both internal and external customers!
It's no secret that organisations have long been hitting the limits of traditional OPEX tools, but this brings up a nice paradox: the need to go back to basics while implementing cutting-edge technology and managing innovation. With the customer at the heart of your operations, practitioners are constantly looking at ways to add value, and there is only one simple equation to do this:
High quality input + high quality process = high quality output
To reduce variation and process inefficiency, and successfully manage this change, professionals are making the link between people, process and technology. Only a neat mixture of these ingredients will serve up the recipe you need to truly satisfy the modern customer. While implementing automation, artificial intelligence and gathering data is compulsory to reduce process inefficiency and variation, you cannot forget the people behind the process. Therefore you need to create an innovation culture, mitigate risk to aide IT and actually make use of your collated data to continuously improve. Once this is completed you will be better placed to personalise the customer experience across all channels.
So the question is how can improvement professionals adapt to this new landscape - leveraging technology and end-to-end engagement - to create the effortless experience that today’s consumer expects and make them stick?
One thing is clear: transformation professionals now have the opportunity to take the reins of strategic programmes, putting themselves at the heart of the business’s future.
In response to this challenge, the PEX Network and her 128,000+ global members, is welcoming 55 speakers to OPEX & Business Transformation Week Europe to guide you through proven cross-industry methodologies that have created an innovation culture, successfully managed the people behind the process, and already implemented the technology of tomorrow, to ensure you can become the OPEX leader of today!
2017 Key Themes Include:
End-to-end process engagement for an effortless customer experience
Digital transformation and Industry 4.0: ensuring it brings a competitive advantage
Customer experience: combining CX with OpEx for a tangible effect
Sustainable change and buy-in throughout the organisation
Connecting systems and big data to harness the intelligence to drive performance improvement
The virtual workplace and mobile connectivity: adapting OpEx and taking advantage of the technology enablers
Agile global operations: making this a reality with evolving, flexible processes
Aligning OpEx with global corporate strategy
What's new for 2017?
New focus on how digital technology is giving operational excellence leaders the opportunity to transform the business, leveraging innovations such as big data, advanced analytics, the Internet of Things, robotic process automation and the digitalisation of workflows.
Customisable programme with a choice of 20 interactive discussion groups plus themed streams on each day:
- Digital transformation and Industry 4.0
- End-to-end engagement & sustainable change
- Digital enablers for innovative OpEx
- Process optimisation & the customer experience
- Corporate boardroom (by invitation only)
More structured networking: including 360 degree discussions for more meaningful knowledge sharing between peers. Come prepared to talk about your approach to key challenges!
Be inspired by leading industry experts
Early confirmed speakers include:
Chief of Staff
Vice President Performance Management, Development
Chief Information Officer
Head of Transformation and Continuous Improvement
Senior Vice President and General Manager
The Linde Group
Head of Delivery Operations
Director Global Management Systems and Tools
Volvo Car Corporation
Chief Operating Officer EMEA
Head of Customer Experience Transformation
Alliance Healthcare, Walgreens Boots Alliance
Director, Organization Excellence
The Body-Brain Performance Institute
Head of Operations, Service Delivery and Quality
What People Said About OpEx Week Europe 2016
"The conference opened my eyes, gave benchmarking insights and let me get out of my box/silo."
"Provided a good understanding of the business requirements of digital transformation."
"Valuable. Especially variations of industries and theme."
"Great networking event"
"Very valuable - lots to take back."
"Great to network with people who have similar challenges."
"Highly useful event from which I took many great insights for how to improve our Lean and CX journey. Excellent opportunity to hear about similar challenges in different industries."
"The event was very valuable - it gave additional insights, ideas to bring into my current organization and acted as a dose of inspiration."
"It was the first time I attended the event and it was extremely valuable for me to be able to benchmark our BPM initiatives against what peers are doing in other companies."
"Extremely useful to understand the trends and changes through open discussion with peers from multiple industries… a 'must attend' event for process professionals"
"The event was an eye-opener on new practices and solutions, as well as a great place to interact with professionals coming from different industries."