Who Attends OPEX Week: Business Transformation Europe Summit?


Business and technology are one whether you like it or not!

Rapid advancements in technology, which are precipitating Industry 4.0 and the robotic revolution, alongside consumer demands evolving faster than Darwin himself could have ever predicted, mean that Operational Excellence professionals need to add business value - and add it now - or risk losing both internal and external customers!

It's no secret that organisations have long been hitting the limits of traditional OPEX tools, but this brings up a nice paradox: the need to go back to basics while implementing cutting-edge technology and managing innovation. With the customer at the heart of your operations, practitioners are constantly looking at ways to add value, and there is only one simple equation to do this:

High quality input + high quality process = high quality output

To reduce variation and process inefficiency, and successfully manage this change, professionals are making the link between people, process and technology. Only a neat mixture of these ingredients will serve up the recipe you need to truly satisfy the modern customer. While implementing automation, artificial intelligence and gathering data is compulsory to reduce process inefficiency and variation, you cannot forget the people behind the process. Therefore you need to create an innovation culture, mitigate risk to aide IT and actually make use of your collated data to continuously improve. Once this is completed you will be better placed to personalise the customer experience across all channels.

So the question is how can improvement professionals adapt to this new landscape - leveraging technology and end-to-end engagement - to create the effortless experience that today’s consumer expects and make them stick?

One thing is clear: transformation professionals now have the opportunity to take the reins of strategic programmes, putting themselves at the heart of the business’s future.

In response to this challenge, the PEX Network and her 130,000+ global members welcomed 55 speakers to OPEX & Business Transformation Week Europe to guide you through proven cross-industry methodologies that have created an innovation culture, successfully managed the people behind the process, and already implemented the technology of tomorrow, to ensure you can become the OPEX leader of today!


End-to-end process engagement

End-to-end process engagement for an effortless customer experience

Digital transformation

Digital transformation and Industry 4.0: ensuring it brings a competitive advantage

Customer experience

Customer experience: combining CX with OpEx for a tangible effect

Sustainable change

Sustainable change and buy-in throughout the organisation

Connecting systems

Connecting systems and big data to harness the intelligence to drive performance improvement

Real Situation Analysis

The virtual workplace and mobile connectivity: adapting OpEx and taking advantage of the technology enablers

ISO Technical Committee

Agile global operations: making this a reality with evolving, flexible processes

Connecting systems

Aligning OpEx with global corporate strategy


new focus

New focus on how digital technology is giving operational excellence leaders the opportunity to transform the business, leveraging innovations such as big data, advanced analytics, the Internet of Things, robotic process automation and the digitalisation of workflows.

customisable programme

Customisable programme with a choice of 20 interactive discussion groups plus themed streams on each day:

  • Digital transformation and Industry 4.0
  • End-to-end engagement & sustainable change
  • Digital enablers for innovative OpEx
  • Process optimisation & the customer experience
  • Corporate boardroom (by invitation only)

structured networking

More structured networking: including 360 degree discussions for more meaningful knowledge sharing between peers. Come prepared to talk about your approach to key challenges!



Andy Williams

Chief of Staff
DLA Piper


Bjarte Bogsnes

Vice President Performance Management, Development


Claus Paulsen

Chief Information Officer
DT Group


Daniel Holladay

Head of Transformation and Continuous Improvement
Vodafone Group


Elena Skvortsova

Senior Vice President and General Manager
The Linde Group


Eva Cullen

Head of Delivery Operations
John Lewis


John Öster

Director Global Management Systems and Tools
Volvo Car Corporation


Karan Walia

Chief Operating Officer EMEA
Societe Generale


Katy Minson

Head of Customer Experience Transformation
Alliance Healthcare, Walgreens Boots Alliance


Michael Natusch

Director, Organization Excellence


Paul Taylor

The Body-Brain Performance Institute


Sally McNamara

Head of Operations, Service Delivery and Quality
Bristol-Myers Squibb

What People Say About OPEX Week Europe


Who said conference can’t be fun? You’ll come as attendee and leave as part of the global PEX Network Community!

2017 Show Report


Highlights from
PEX Week


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