Build modern processes to deliver exceptional business value

1. Achieve strategic business and end-to-end transformation through process design and deployment

2. Lead a culture of continuous improvement to drive change and transformation

3. Embed a customer-centric operating model to offer enhanced services and delivery

You need to deliver the same quality value as the world’s service beasts – the Apple’s, WhatsApp’s and Facebook’s of this world.

While investment in employees, processes and technology are all vital to your operations, only by aligning them can you ensure a true process excellence that will deliver the quality and growth your organisation demands.

Digital change has encompassed this increasingly competitive market and sooner or later you will need to lead your operations through the intrinsic cultural, technological and structural transformations needed to survive.

To wrestle with the best join us at Process Excellence Europe in London where the stage will be provided to learn, share and challenge everything you need to become a business of the future.

Who Attends PEX Europe Spring?

Key themes

Interactive Sessions

Successfully measure and quantify the performance of your process excellence practices

Real Situation Analysis

Converge change management and continuous improvement to accelerate towards strategic goals

ISO Technical Committee

Align your operations with strategic initiatives and the digital agenda by collaborating across functions

Reduce Costs and Improve Quality

Move from process excellence to digital PEX by bridging the gap for process efficiency

Networking Opportunities

Going back to basics: Lean and Six Sigma to streamline processes and simplify operations

Networking Opportunities

Maintain pace with the rapid robotics revolution by converging data with RPA and building a digital workforce

Networking Opportunities

Utilise design thinking in process excellence to turn technology and strategic theory into direct customer and market value


Practitioner- Led




Case Studies


Interactive Discussion Groups


C-Suite Boardroom

2018 Inspirational Speaker

“The Search for Perfection”

See what Graham will be discussing at PEX Europe Spring

2018 Speakers

view all speakers



Andy Williams

Chief of Staff
DLA Piper


Bjarte Bogsnes

Vice President Performance Management, Development


Claus Paulsen

Chief Information Officer
DT Group


Daniel Holladay

Head of Transformation and Continuous Improvement
Vodafone Group


Elena Skvortsova

Senior Vice President and General Manager
The Linde Group


Eva Cullen

Head of Delivery Operations
John Lewis


John Öster

Director Global Management Systems and Tools
Volvo Car Corporation


Karan Walia

Chief Operating Officer EMEA
Societe Generale


Katy Minson

Head of Customer Experience Transformation
Alliance Healthcare, Walgreens Boots Alliance


Michael Natusch

Director, Organization Excellence


Paul Taylor

The Body-Brain Performance Institute


Sally McNamara

Head of Operations, Service Delivery and Quality
Bristol-Myers Squibb

What People Say About PEX Spring


Who said conference can’t be fun? You’ll come as attendee and leave as part of the global PEX Network Community!

2017 Show Report


Highlights from
PEX Week

Sponsors & Exhibitors
Media Partners