01 - 03 April, 2019 | London, UK

Conference Day One

8:00 am - 8:30 am Registration & Networking

8:30 am - 8:35 am Chairman's Opening Remarks

8:35 am - 8:45 am Morning PEXercise

8:45 am - 9:15 am “Accelerating Think Forward”: How ING link customer journeys to internal processes across the global end-to-end value chain

  • Understand processes as end-to-end customer journeys and install this is a lean way of working to meet financial strategic demands
  • Process architecture and structures: How to make sure these are used homogeneously
  • Make sure your process framework cascades down to all people in the process
  • Measure your performance with internal and external customers: Customer ease, end-to-end KPIs, customer touch points and global process dashboards
  • Deliver end-to-end processes and put the results into dashboards to ensure KPIs are captured correctly and used efficiently

9:15 am - 9:45 am Key responsibilities and the role of Process Management in the digitalisation of the core value chain

  • Create a seamless customer experience for over 378,000 customers across the entire engagement lifecycle
  • The role of Process Management in creating a world-class digital backbone to enable high process standardisation, automation and customer experience
  • How SAP is leveraging its digital backbone to redesign its own business processes and evolve the enterprise architecture

9:45 am - 10:15 am Driving Performance Through Capability with CMMI V2.0

  • How building organizational capability drives strategy
  • Discover how building capability drives benefits across the organization
  • Learn how CMMI V2.0 can drive measurable business results

10:15 am - 10:45 am How Process Mining helps you transform your business processes

  • Keep sight of your business processes to ensure improvements can be made
  • Gain a holistic view of your organisation and finance function
  • Transform big data through process mining for measurable results
  • How Vodafone achieved multi-million pound savings and enhanced efficiency

10:45 am - 11:10 am Networking Break

End-to-End Transformation

11:10 am - 11:45 am Pace-Layered Application strategy as a Foundation of Digital Transformation
  • Leverage the potential of digital collaboration and productivity on all levels of the organisation
  • Effectively execute Gartner’s Pace-Layered Application Strategy
  • Easily deliver, maintain and adapt Systems of Record, Differentiation and Innovation
  • Increase your freedom of introducing changes without technological barriers and headaches

End-to-End Transformation

11:45 am - 12:20 pm Spark: Transforming the BBC through lean innovation and efficiency
  • Engage millennials by offering competitive product features
  • Adapt to change and give local teams the initiative to drive it forward
  • Lean for Leaders: Identify and tackle the gaps in employee knowledge of lean
  • Create a common language with business leaders so they buy into the change
  • Experience running programs to drive change and maturity

End-to-End Transformation

12:20 pm - 12:50 pm Create a more process-centric architecture to drive business growth
  • What should your process architecture look like: Structuring it around business value chains, and ensuring people know where they fit in it
  • Build your IT infrastructure around your business processes, not the other way around
  • Leverage senior buy-in to make your transformation quicker and easier
  • Find the capability to utilise lean and continuous improvement

Process Improvement

11:10 am - 11:45 am The UBS PEX Way: Deliver transformational global change using Robotic Process Automation
  • A summary of the UBS PEX methodologies that are selected dependent on the strategic objective to be achieved
  • Dive deeper into the Digital PEX methodology; combining PEX and RPA to deliver game-changing performance
  • A case study to demonstrate how PEX process diagnosis and understanding facilitates the discovery of RPA opportunities

Process Improvement

11:45 am - 12:20 pm How Deutsche Bank have developed their global process ownership over the last 6 years
  • Why your focus on process ownership needs to be dependent on key leaders within the organisation
  • Maintain your enterprise process model once the consultants have left
  • Reduce complexities in change because you have your process framework from the start

Process Improvement

12:20 pm - 12:50 pm Driving continuous improvement within a major transformation for 2,000 global business services (GBS) employees
  • Turn fresh demands into a comprehensive CI transformation, following the $4.84bn acquisition of Rhodia
  • The Spirit Initiative: Empower teams and develop group CI practices around the 5 guiding pillars
  • After 18 months, be able to reach every one of the 2,000 employees
  • The post-project phase: Combine your 3 levels of maturity in CI with a strong network of local teams
  • Use your continuous improvement program to develop young people in your organisation

Next Gen PEX

11:10 am - 11:45 am Realise tangible outcomes from your digital transformation projects
  • How a Utilities customer improved performance and saved €6 million in the first year by analyzing, adapting and monitoring business processes end-to-end
  • How a start-up leverages cloud-based workflows to save its customers in the automotive and aerospace industries 30% of efforts and costs managing C-part data
  • How you can evaluate the level of digital maturity of your organization to benchmark your business and identify tactical and strategic priorities

Next Gen PEX

11:45 am - 12:20 pm Develop an operating model to support our 2030 strategy
  • The development of operating models in a business undergoing a major strategic shift
  • The difference between family business and blue-chips in the development of a culture of continuous improvement
  • Managing the development of a £1bn product portfolio

Next Gen PEX

12:20 pm - 12:50 pm It’s all about the people

12:50 pm - 1:50 pm Networking Lunch

1:50 pm - 2:05 pm Reinvigoration Session

2:05 pm - 3:45 pm Interactive Discussion Groups

IDG A: The challenges and benefits of embedding a digital-first workforce
Led by: Marc Gray, Operational Excellence Programme Director, Imperial College London

IDG B: To what extent will your culture evolve during change management
Led by: Mel Newton, Partner – Organisation & People, Baringa Partners

IDG C: Digital transformation that will improve the customer experience
Led by: Elizabeth Lown, Operations Director, Hayman Group

IDG D: The leadership needed behind data analytics
Led by: Dirk Stoltenberg, Head of Human Resources, Apetito

IDG E: End-to-end processes that can better enable transformation initiatives
Led by: David Bennett, Head of Operational Excellence, AXA

IDG F: Building a business process architecture to efficiently accommodate transformations
Led by: Elke Hollmann, Head of Global Process Development, Stratec

IDG G: Fully maximise a bottom-up culture to meet your businesses strategy and minimise resistance to change
Led by: Inge van Weert, General Manager, QO Amsterdam

IDG H: Embed creative problem solving through lean approaches
Led by: Anthony Savell, Operational Excellence Lead, Close Brothers

IDG I: How to ensure that top leadership support your operational initiatives
Led by: Laura Beverley, Strategic Business Planning Manager, Rail Delivery Group

IDG J: RPA 101: What, where, why, when and how?
Led by: Jake Howard, Business Development Director, Softomotive

IDG K: How to measure the performance of your operational excellence practice
Led by: Matt Jones & James Lascelles, Baringa Partners

IDG L: How BPM can make your business more efficient
Led by: Peter Franz, Managing Director, Co-CEO, BPM-D

3:45 pm - 4:15 pm Technology Demonstration

BPM? RPA? Process mining? Consultancies? Visit the leading global solution providers in 30 minutes of quick fire solution insights. Each solution provider will showcase live examples of how they have helped major organisations fulfill their business needs.

4:15 pm - 4:35 pm Networking Break

4:35 pm - 5:05 pm PEX + RPA + AI = The future of process excellence

As Guy is chairing the PEX event, this session will cover what has been learned earlier in the conference and how RPA & AI is impacting process excellence and the digital transformation journey.

5:05 pm - 5:35 pm Get your organisation focused: How to approach implementation challenges at Swarovski

  • Scan the entire organisation and refocus employees to their core competencies to increase efficiency
  • Investigate, implement and develop new ways of running processes that different business units and local organisations can follow
  • Run a comprehensive analysis of processes and organisational structures to uncover areas for improvement
  • How to quantify, benchmark and measure your performance

5:35 pm - 6:05 pm The Search for Perfection

Learn how a Red Arrow and Mount Everest summiter, who is also a UK Special Forces and Royal Air Force hero, constantly thrives for improvement, and how such a mentality is needed to achieve life ambitions and real business success!
  • Climbing Everest in two and a half months: Seeing things many die trying to see
  • The search for perfection with the world’s greatest aerobatic display team, the Red Arrows

6:05 pm - 6:10 pm Chairman's Closing Remarks

6:10 pm - 8:30 pm Drinks Reception