16 - 18 April, 2018 | Hurlingham Club

Conference Day Two

8:00 am - 8:30 am Registration & Networking

8:30 am - 8:35 am Chairman's Opening Remarks

Guy Kirkwood, Chief Evangelist,UiPath

Guy Kirkwood

Chief Evangelist

8:35 am - 9:05 am Digitally Transforming BT into a company for the future

Gourav Datta, CoE Lead - Pan BT Robotic Process Automation,BT
  • A joint-led transformative initiative with collaborative sponsors from technology, customer and enterprise teams
  • How Blue Prism Robotic Process Automation is at the heart of BT’s digital transformation
  • Overcome key process areas, accomplishments and challenges to drive a competitive differentiator

Gourav Datta

CoE Lead - Pan BT Robotic Process Automation

9:05 am - 9:35 am Interview: Organisational structures of the future and what future leadership teams look like

Hash Ladha, Chief Operating Officer,Oasis & Warehouse
  • Grow your business across the group significantly: Oasis’ online platform that lead to award winning initiatives such as 90 minute delivery and ship from store
  • The key leadership principles behind improved business profitability and market performance
  • Optimise a truly omnichannel customer experience through your operating model
  • The importance of leadership in driving a digital workforce

Hash Ladha

Chief Operating Officer
Oasis & Warehouse

  • To what extent can digitalisation transform traditional functions and unleash opportunities for value creation?
  • How digitalisation is changing your employees, their processes and ways of working
  • The key disruptions to look out for and how to manage them
  • How OPEX leaders need to position themselves for the digital future

Barry Spenceley

Head of Shared Services Centre
2 Sisters Food Group


Jonathan Heeley

SSC Automation Programme Manager
2 Sisters Food Group

10:05 am - 10:30 am Networking Break

10:30 am - 11:10 am Interactive Discussion Groups

IDG M: Align Lean and modern technologies to enhance your service
Led by: Elizabeth Lown, Operations Director, Hayman Group

IDG N: Lead business transformation that targets cost-cutting
Led by: Laura Beverley, Head of Strategic Planning & Assurance, Rail Delivery Group

IDG O: Lead a culture of continuous improvement
Led by: Simon Williams, Head of Business Change Project Management, Transport for London

IDG P: What do you need to do to ensure a transparent process infrastructure?
Led by: Elke   Hollmann, Head of Global Process Development, Stratec

IDG Q: Robotic Process Automation: Bridge the gap between PEX and digital
Led by: Rob Maguire, Partner OE & Intelligent Automation Excellence, Baringa Partners

IDG R: Show leadership and staff why and how change impacts them
Led by: Damian Ellacott, Vice President Operations Steering & Improvement, RAF

IDG S: Implement design thinking to ensure strategies are formulated around processes
Led by: Matt Potts & Jon Laughland, Skuid

IDG T: Machine Learning and AI: Decipher the myths around what they can do for you
Led by: Seth Adler, Host, B2BiQ, PEX   Network

Drive innovation by managing your business processes and change
Led by: David Bennett Head of   Operational Excellence, AXA

11:10 am - 11:40 am The NHS Procurement Transformation Programme that will save £2.4 billion in 4 years and involve 1.4 million health service employees

Howard Blackith, Director, NHS Procurement Transformation Programme,UK Department of Health
  • Design a new model for how the programme will work from a process, system and organisational perspective
  • How the new model will break the centralised organisation into 11 supply towers
  • Ensure employees are adverse to and skilled for your transformation initiatives
  • Collaborate with stakeholders, IT, finance, customers and other departments to ensure a seamless transition
  • Create a compelling business case to encourage the hospitals to use your national supply chain by rationalising products and offering more competitive prices

Howard Blackith

Director, NHS Procurement Transformation Programme
UK Department of Health

11:40 am - 12:10 pm Make the link between strategy and deployment in a service world

Peter Evans, Director LCI for Business Service Operations,LEGO
  • How LEGO deploys its strategy and determines the key metrics for success
  • Translate your strategic deployment for your Business Services Organisation
  • Turn strategy into reality for your staff

Peter Evans

Director LCI for Business Service Operations

12:10 pm - 12:40 pm Demystify process design and put process excellence on the strategic table

Anne-Sophie Andre, Head of Global Process Architecture,BP
  • Create a process design team that is strategic rather than reactive to business requests
  • Put process excellence at the strategic table to ensure that process transformation questions are answered earlier
  • Use your process architecture to manage process design in business transformations
  • Manage change globally and implement consistent process principles

Anne-Sophie Andre

Head of Global Process Architecture

12:40 pm - 1:40 pm Networking Lunch

Change is Nature

1:40 pm - 2:15 pm How market conditions forced an OpEx program to be established and a major cultural change in the trading division at Vattenfall
Gill Graham, Chief Operating Officer,Vattenfall
  • Turning a negative cultural environment - precipitated price volatility and regulations - into a positive one by embracing change
  • “Sell” your operational excellence initiative: Turning people’s knowledge of what needs to be done into how and allow them to own the culture themselves
  • What kind of culture do you need and what are the obstacles: From 0 to 60 OpEx agents in 2 years, and moving the trading floors abroad
  • Show a tangible return on investment with a 33% cost reduction
  • What next: The quest for continuous improvement

Gill Graham

Chief Operating Officer

Change is Nature

2:15 pm - 2:50 pm Re-think approach to continuous improvement and change to increase efficiency
Kevin Dearing, Head of Continuous Improvement,Marks & Spencer
  • The importance of pace in approaching projects
  • Combine project and continuous improvement approaches to gain greatest opportunity
  • How do you incorporate a new, more modern approach in an established environment?
  • Blending physical and digital based improvement

Kevin Dearing

Head of Continuous Improvement
Marks & Spencer

Change is Nature

2:50 pm - 3:20 pm Successfully implementing The Patient First Improvement Programme to transform the way services are delivered at the NHS
Anil Mathew, Group Director of Continuous Improvement,NHS
  • Why the Trust CEO and senior leadership decided to build capabilities in house rather than hire an external
  • Have front-line staff go on the customer journey and approach problem solving and root cause analysis to ensure patients come first
  • Train 1,000 employees in Kaizen and Lean methodologies and awareness, to ensure it becomes part of their day-to-day
  • Results and next steps: Standardising the approach across the UK

Anil Mathew

Group Director of Continuous Improvement

I have an obsession... with my customers

1:40 pm - 2:15 pm “You had me at Merlot”: Truly understand your customers to offer the ultimate personalised service
Laura Evans, Chief Operating Officer,Naked Wines
  • The benefit of having all of your IT in house and how innovation benefits from that
  • The advantage of collaboration being part of your DNA: Working with IT, Sales and Operations
  • How we link customers with similar taste buds: Analyse consumer data and embed that into your operating model
  • Give consumers their information back to them through product personalisation

Laura Evans

Chief Operating Officer
Naked Wines

I have an obsession... with my customers

2:15 pm - 2:50 pm Organise to win: Build a strong organisation and push your capabilities for rapid growth
Wojtek Gajewski, Continuous Improvement Programme Manager,Refresco
  • Improve your work climate by building a stronger organisation and enhancing your people’s capabilities
  • Embrace complexity to be lean and agile at the same time
  • Embed continuous improvement into strategy and business performance management system
  • Assess your performance and improve where necessary

Wojtek Gajewski

Continuous Improvement Programme Manager

I have an obsession... with my customers

2:50 pm - 3:20 pm How Monzo built a customer-focused digital business from scratch
Leah Templeman, Head of Operations,Monzo Bank
  • The customer service, collaborative culture and skill set embedded in Monzo’s architecture
  • How we built our core systems from scratch and aim to bring all our IT in house to improve operationally
  • Build a product that your customers love so much that they want to tell people about it
  • Build features into your app that are based on customer experience

Leah Templeman

Head of Operations
Monzo Bank

Be the leader you would follow

1:40 pm - 2:15 pm Employee engagement: Align performance with the business’ objectives
Marie-Helene Morvan, Director, Transversal Change Agent,Air France
  • Structure and support business initiatives for internal transformation and improved employee experience
  • Change your compensation and performance approaches to be more consistent with the business
  • Establish an agile pool of internal talent
  • Experiment with design thinking for renewed employee experience
  • Measure cultural performance by implementing an employee promotor score

Marie-Helene Morvan

Director, Transversal Change Agent
Air France

Be the leader you would follow

2:15 pm - 2:50 pm Deliver OPEX strategies upon a workforce risk perspective
Dirk Stoltenberg, Head of HR,Apetito
  • Connect the uncountable people leadership with concrete figures
  • Discuss the role of OPEX, lean & co. for success in a skilled workforce
  • Ensure your organisation understands the causality of HR measures to top and bottom line results
  • Utilise leadership tools end-to-end to make a difference
  • Why your leadership mirrors the market agility of your company

Dirk Stoltenberg

Head of HR

Be the leader you would follow

2:50 pm - 3:20 pm Lead a physical business transformational, strategic and large matrix project
Kit Erlebach, Strategic & Transformational Venture Director,Fujifilm DB
  • Why process development needs space to grow
  • Step changes that will transform your organisation
  • Understand the people, process and technology behind the transformation
  • Bring Lean Six Sigma into your day-to-day working
  • Root cause analysis and ensuring failures are paid attention to Kit Erlebach,

Kit Erlebach

Strategic & Transformational Venture Director
Fujifilm DB

3:20 pm - 3:40 pm Networking Break & Prize Giveaways

3:40 pm - 4:10 pm Siemens’ Digital Factory division digitalises the whole value chain to support process flexibility and efficiency

Georg Arnswald, Head of Strategy & Business Excellence,Siemens
  • The continuous optimization of products and processes is crucial to secure competitiveness in the long term – digital enabled feedback loops significantly speed of optimization
  • Digitalisation is a unique opportunity to drive business performance and master the way towards Industry 4.0 – digital twins of product and production are key enabler for increasing efficiency
  • Not only huge enterprises can benefit from digitalization but also small and medium companies
  • Digitalisation can be achieved step-by-step, depending on a company’s individual needs

Georg Arnswald

Head of Strategy & Business Excellence

4:10 pm - 4:40 pm Support the internal customer’s journey through analytics, robotics and end-to-end processes

Christian Boesch, Head of Sanofi Business Services - Program Management Office,Sanofi
  • Optimise the customer experience for 25,000 employees by freeing up their time for key business activities
  • Design thinking: End-to-end process management and the customer journey
  • Robotise and automate business services activities by implementing 50 bots by the end of 2018
  • Combine process management and a state-of-the-art data analytics platform before eventually moving into process mining
  • Standardise processes on a prerequisite of requirements from your core business units

Christian Boesch

Head of Sanofi Business Services - Program Management Office

4:40 pm - 5:10 pm Leap-frog into 10X disruptions: Driving next generation business outcomes and organizational excellence

John Barraclough, SMART Transformation Leader,Procter & Gamble
  • Deliver 10x disruption and business results in processes: Driving 10x of throughput with the same resources
  • Leverage real-time analytics, AI, outcome-based work process design and open ecosystems
  • How process leaders and executives can plan to leap-frog developments in creating and optimising services
  • Show CEO’s and executives how to leverage next generation shared services as a linchpin of their digitisation effort for the entire enterprise

John Barraclough

SMART Transformation Leader
Procter & Gamble

5:10 pm - 5:15 pm Closing Remarks

Guy Kirkwood, Chief Evangelist,UiPath

Guy Kirkwood

Chief Evangelist