01 - 03 April, 2019 | London, UK

Conference Day Two

8:00 am - 8:30 am Registration & Networking

8:30 am - 8:35 am Chairman's Opening Remarks

8:35 am - 9:05 am Digitally Transforming BT into a company for the future

  • A joint-led transformative initiative with collaborative sponsors from technology, customer and enterprise teams
  • How Blue Prism Robotic Process Automation is at the heart of BT’s digital transformation
  • Overcome key process areas, accomplishments and challenges to drive a competitive differentiator

9:05 am - 9:35 am Interview: Organisational structures of the future and what future leadership teams look like

  • Grow your business across the group significantly: Oasis’ online platform that lead to award winning initiatives such as 90 minute delivery and ship from store
  • The key leadership principles behind improved business profitability and market performance
  • Optimise a truly omnichannel customer experience through your operating model
  • The importance of leadership in driving a digital workforce

9:35 am - 10:05 am The digital workforce as the future of process excellence

  • To what extent can digitalisation transform traditional functions and unleash opportunities for value creation?
  • How digitalisation is changing your employees, their processes and ways of working
  • The key disruptions to look out for and how to manage them
  • How OPEX leaders need to position themselves for the digital future

10:05 am - 10:30 am Networking Break

10:30 am - 11:10 am Interactive Discussion Groups

IDG M: Align Lean and modern technologies to enhance your service
Led by: Elizabeth Lown, Operations Director, Hayman Group

IDG N: Lead business transformation that targets cost-cutting
Led by: Laura Beverley, Head of Strategic Planning & Assurance, Rail Delivery Group

IDG O: Lead a culture of continuous improvement
Led by: Simon Williams, Head of Business Change Project Management, Transport for London

IDG P: What do you need to do to ensure a transparent process infrastructure?
Led by: Elke   Hollmann, Head of Global Process Development, Stratec

IDG Q: Robotic Process Automation: Bridge the gap between PEX and digital
Led by: Rob Maguire, Partner OE & Intelligent Automation Excellence, Baringa Partners

IDG R: Show leadership and staff why and how change impacts them
Led by: Damian Ellacott, Vice President Operations Steering & Improvement, RAF

IDG S: Implement design thinking to ensure strategies are formulated around processes
Led by: Matt Potts & Jon Laughland, Skuid

IDG T: Machine Learning and AI: Decipher the myths around what they can do for you
Led by: Seth Adler, Host, B2BiQ, PEX   Network

IDG U
Drive innovation by managing your business processes and change
Led by: David Bennett Head of   Operational Excellence, AXA

11:10 am - 11:40 am The NHS Procurement Transformation Programme that will save £2.4 billion in 4 years and involve 1.4 million health service employees

  • Design a new model for how the programme will work from a process, system and organisational perspective
  • How the new model will break the centralised organisation into 11 supply towers
  • Ensure employees are adverse to and skilled for your transformation initiatives
  • Collaborate with stakeholders, IT, finance, customers and other departments to ensure a seamless transition
  • Create a compelling business case to encourage the hospitals to use your national supply chain by rationalising products and offering more competitive prices

11:40 am - 12:10 pm Make the link between strategy and deployment in a service world

  • How LEGO deploys its strategy and determines the key metrics for success
  • Translate your strategic deployment for your Business Services Organisation
  • Turn strategy into reality for your staff

12:10 pm - 12:40 pm Demystify process design and put process excellence on the strategic table

  • Create a process design team that is strategic rather than reactive to business requests
  • Put process excellence at the strategic table to ensure that process transformation questions are answered earlier
  • Use your process architecture to manage process design in business transformations
  • Manage change globally and implement consistent process principles

12:40 pm - 1:40 pm Networking Lunch

Change is Nature

1:40 pm - 2:15 pm How market conditions forced an OpEx program to be established and a major cultural change in the trading division at Vattenfall
  • Turning a negative cultural environment - precipitated price volatility and regulations - into a positive one by embracing change
  • “Sell” your operational excellence initiative: Turning people’s knowledge of what needs to be done into how and allow them to own the culture themselves
  • What kind of culture do you need and what are the obstacles: From 0 to 60 OpEx agents in 2 years, and moving the trading floors abroad
  • Show a tangible return on investment with a 33% cost reduction
  • What next: The quest for continuous improvement

Change is Nature

2:15 pm - 2:50 pm Re-think approach to continuous improvement and change to increase efficiency
  • The importance of pace in approaching projects
  • Combine project and continuous improvement approaches to gain greatest opportunity
  • How do you incorporate a new, more modern approach in an established environment?
  • Blending physical and digital based improvement

Change is Nature

2:50 pm - 3:20 pm Successfully implementing The Patient First Improvement Programme to transform the way services are delivered at the NHS
  • Why the Trust CEO and senior leadership decided to build capabilities in house rather than hire an external
  • Have front-line staff go on the customer journey and approach problem solving and root cause analysis to ensure patients come first
  • Train 1,000 employees in Kaizen and Lean methodologies and awareness, to ensure it becomes part of their day-to-day
  • Results and next steps: Standardising the approach across the UK

I have an obsession... with my customers

1:40 pm - 2:15 pm “You had me at Merlot”: Truly understand your customers to offer the ultimate personalised service
  • The benefit of having all of your IT in house and how innovation benefits from that
  • The advantage of collaboration being part of your DNA: Working with IT, Sales and Operations
  • How we link customers with similar taste buds: Analyse consumer data and embed that into your operating model
  • Give consumers their information back to them through product personalisation

I have an obsession... with my customers

2:15 pm - 2:50 pm Organise to win: Build a strong organisation and push your capabilities for rapid growth
  • Improve your work climate by building a stronger organisation and enhancing your people’s capabilities
  • Embrace complexity to be lean and agile at the same time
  • Embed continuous improvement into strategy and business performance management system
  • Assess your performance and improve where necessary

I have an obsession... with my customers

2:50 pm - 3:20 pm How Monzo built a customer-focused digital business from scratch
  • The customer service, collaborative culture and skill set embedded in Monzo’s architecture
  • How we built our core systems from scratch and aim to bring all our IT in house to improve operationally
  • Build a product that your customers love so much that they want to tell people about it
  • Build features into your app that are based on customer experience

Be the leader you would follow

1:40 pm - 2:15 pm Employee engagement: Align performance with the business’ objectives
  • Structure and support business initiatives for internal transformation and improved employee experience
  • Change your compensation and performance approaches to be more consistent with the business
  • Establish an agile pool of internal talent
  • Experiment with design thinking for renewed employee experience
  • Measure cultural performance by implementing an employee promotor score

Be the leader you would follow

2:15 pm - 2:50 pm Deliver OPEX strategies upon a workforce risk perspective
  • Connect the uncountable people leadership with concrete figures
  • Discuss the role of OPEX, lean & co. for success in a skilled workforce
  • Ensure your organisation understands the causality of HR measures to top and bottom line results
  • Utilise leadership tools end-to-end to make a difference
  • Why your leadership mirrors the market agility of your company

Be the leader you would follow

2:50 pm - 3:20 pm Lead a physical business transformational, strategic and large matrix project
  • Why process development needs space to grow
  • Step changes that will transform your organisation
  • Understand the people, process and technology behind the transformation
  • Bring Lean Six Sigma into your day-to-day working
  • Root cause analysis and ensuring failures are paid attention to Kit Erlebach,

3:20 pm - 3:40 pm Networking Break & Prize Giveaways

3:40 pm - 4:10 pm Siemens’ Digital Factory division digitalises the whole value chain to support process flexibility and efficiency

  • The continuous optimization of products and processes is crucial to secure competitiveness in the long term – digital enabled feedback loops significantly speed of optimization
  • Digitalisation is a unique opportunity to drive business performance and master the way towards Industry 4.0 – digital twins of product and production are key enabler for increasing efficiency
  • Not only huge enterprises can benefit from digitalization but also small and medium companies
  • Digitalisation can be achieved step-by-step, depending on a company’s individual needs

4:10 pm - 4:40 pm Support the internal customer’s journey through analytics, robotics and end-to-end processes

  • Optimise the customer experience for 25,000 employees by freeing up their time for key business activities
  • Design thinking: End-to-end process management and the customer journey
  • Robotise and automate business services activities by implementing 50 bots by the end of 2018
  • Combine process management and a state-of-the-art data analytics platform before eventually moving into process mining
  • Standardise processes on a prerequisite of requirements from your core business units

4:40 pm - 5:10 pm Leap-frog into 10X disruptions: Driving next generation business outcomes and organizational excellence

  • Deliver 10x disruption and business results in processes: Driving 10x of throughput with the same resources
  • Leverage real-time analytics, AI, outcome-based work process design and open ecosystems
  • How process leaders and executives can plan to leap-frog developments in creating and optimising services
  • Show CEO’s and executives how to leverage next generation shared services as a linchpin of their digitisation effort for the entire enterprise

5:10 pm - 5:15 pm Closing Remarks