01 - 03 April, 2019 | London, UK

Pre-Conference Workshop Day

8:30 am - 9:00 am Registration & Networking


9:00 am - 10:30 am Establish a process framework and drive global process ownership to reduce operational complexities
  • Why your focus on process ownership needs to be dependent on key leaders within the organisation
  • Reduce complexities in change because by having a process framework in place
  • Process models to enable organisational alignment
  • Accumulate benefits with consistency due to your process framework foundations
  • Is it possible to drive standardisation and a harmonisation process; are they mutually exclusive?


9:00 am - 10:30 am The importance of recruitment in OPEX
  • Use your leadership principles to guide your recruitment policy
  • How to compete with disruptors and younger organisations for the best talent
  • Why should millennials work for you?
  • Why data analytics enhances decision-making and allows senior management to spend more time on critical business cases


9:00 am - 10:30 am End-to-end business transformation for the process and customer journey
  • Create a roadmap for the organisation that the board are comfortable with
  • Master a bottom up approach for those dealing with customers on the front line
  • Who are you going to drive the transformation with: Business model capabilities, change management and process execution

10:30 am - 11:00 am Networking Break


11:00 am - 12:30 pm Get your basics right before starting an end-to-end process transformation
  • Set the right context, vision and objectives for your programme
  • Review your business operating model and examine the capabilities required to become a truly customer-centric business
  • Understand the root causes within today’s processes; the opportunities to improve and deliver strategic business objectives, before you change or automate
  • Align all stakeholders behind the programme and empower them to make end-to-end decisions based on a framework of governance and trust
  • Why your leadership is imperative to successful, strategic business transformation


11:00 am - 12:30 pm Build your own user centric business application to drive operational and process excellence
  • Business system as a key pillar of operational excellence
  • What is Design Thinking and why it’s important
  • How Design Thinking works
  • Practical: Design Thinking Session
  • Demo: Building the app we designed in the practical


11:00 am - 12:30 pm Process improvement planning, configuration and deployment through powerful business process management
  • Maximise customer value while minimising waste
  • Assess your process and identify how it can be improved
  • How to develop your specific process with an emphasis on low code automation technology

12:30 pm - 1:30 pm Networking Lunch


1:30 pm - 3:00 pm Promote a company-wide culture around quality and innovation
  • Drive measurable return by focusing resources on the highest value projects, keep them on track and ensure benefits flow to the bottom line
  • Increase productivity through better visibility into the project portfolio, enabling teams to share project experience, best practice, templates and replicate success
  • Increase efficiency and streamline execution through customisable improvement management tools, centralised data retention, formal stage gate reviews and approvals and minimised resource downtime
  • Align strategy thanks to real-time dashboarding with key performance indicators, including status, overall health and financial impact to report completion and success


1:30 pm - 3:00 pm Make culturally sustained change
  • What people Change Models are out there?
  • Overview of Influencer™ by VitalSmarts
  • Class participation in using this model
  • Case study: An all employee problem solving culture


1:30 pm - 3:00 pm Is your business ready to be transformed with robotic process automation?
  • Find out how automation is transforming the way entire organizations work
  • Witness first-hand how quick and easy it is to build a software bot
  • Learn which of your business needs could be addressed by RPA

3:00 pm - 3:30 pm Networking Break


3:30 pm - 5:00 pm From Silo to System: Your approach to successful business transformation
  • Digital Twin: Learn how to perform while you transform
  • How you can overcome common roadblocks in change management
  • How to develop an agile response to changes in the external environment
  • How you can use the business equivalent of an in-car ‘navigation system’ to deliver operational efficiency and customer-centricity
  • Enable the vital connectivity of people, processes and systems


3:30 pm - 5:00 pm How do you successfully implement Hoshin Planning...what I wish I’d known before I started!
  • What is Hoshin planning and why does it work?
  • What are typically the different stages of maturity (Crawl, Walk, Run...) and how do you know what to aim for?
  • What are the typical pitfalls and how do you avoid them?
  • How you scale and sustain Hoshin planning?


3:30 pm - 5:00 pm Creating pace by building organisational agility
  • Free your organisation from traditional hierarchies to become a more dynamic team of teams
  • Create a leadership culture centred around purpose and empowerment, not command and control
  • Get ahead of opportunities and challenges by creating a forward thinking approach
  • Understand the advantages of having an ‘evolution over revolution’ mind-set
  • Deliver freely available insight everywhere that enables effective and fast decision making

5:00 pm - 5:10 pm End of Pre-Conference Workshop Day