8:30 am - 9:00 am Registration & Networking
WORKSHOP A9:00 am - 11:00 am Ensuring OPEX is supported by senior management
Without buy-in from senior management, a process excellence team is unlikely to succeed. This practical workshop will provide you with realistic guidance for becoming a strategic partner to the business, including:
- Where to begin with engaging the C-suite in OPEX: what language and ideas will capture their attention?
- Putting together a business case for a transformation or other major initiative
- The traps to avoid when persuading senior executives of the potential benefits of a transformation or improvement initiative
- Practical steps on the journey toward making OPEX a more strategically aligned function with full support from upper management
WORKSHOP B9:00 am - 11:00 am The complete picture: how to improve CX and reduce costs with digital innovation Pendar Shahbazi - Head of Business Enhancement Team, Kia Motors
When we talk about binding RPA, AI and process mining technologies into the whole value chain, what are the ripple effects being seen in major organisations that are at a mature stage of deployment?
We will look at real world examples to piece together a view of the digital landscape in the major industries across Europe and aim to identify the tangible business benefits coming out of the digital space, including a featured case study from the Automotive industry:
Cost innovation through process mining. A sustainable approach for smoother and cheaper process excellence!
Pendar Shahbazi, Head, Business Enhancement Team, Kia
Pendar ShahbaziHead of Business Enhancement Team
WORKSHOP C9:00 am - 11:00 am What do we mean by the agile organisation and which companies are already pursuing this goal?
There is a lot of talk around agility and flexibility – this crash course will give you an insight into what this really means, and concrete examples of what cutting edge companies are doing with agile concepts.
Specifically, we will be covering:
- The agile organisation versus Agile methodology and where they overlap
- What are the key attributes of an agile organisation?
- An overview of which industries are leading the way in business agility and the application of Agile concepts
- Case examples of companies that have transitioned into a more flexible, agile way of working and the business impact they are seeing from this major shift in mind set
11:00 am - 11:30 am Networking Break
WORKSHOP D11:30 am - 1:30 pm Measuring the value of process improvements Marcin Golabek - Continuous Improvement Director, Ficosa
Ensuring your metrics are proactive, tangible and business relevant – and how to capture the data to support it.
Marcin share with you the model and formulas he has developed over three years at Ficosa for tracking the accomplishment of activities, the CI maturity throughout the business and the tangible business benefits such as month-by-month cost savings and customer satisfaction.
The structure of the workshop will be:
- An introduction to the model for measuring the progress and benefits of CI or OPEX initiatives
- How the reporting works: creating a one-page visual representation of the business value, explaining CI progress to the executive team and the business units
- Exercises to solidify your understanding of how to apply this model within your organisation
Marcin GolabekContinuous Improvement Director
WORKSHOP E11:30 am - 1:30 pm Using AI to enhance your operational efficiency, quality and competitiveness
Identifying use cases and understanding how to apply these technologies to solve operational problems.
▪ What is the current state of play for AI uptake in the business world? Which industries are using it and for which purposes?
▪ The system and data requisites for the most common AI-powered operational improvement tools
▪ How to determine the most suitable tool for your business problem or requirement
▪ What tangible business benefits can we expect from an AI deployment compared to RPA or other potential solutions?
WORKSHOP F11:30 am - 1:30 pm Applying agile concepts in a complex organisation Oli Barnett - Director of Operational Excellence and Intelligent Automation, Baringa Partners
Frameworks of agile organisations are popular with the C-suite and reflect the pace of change being felt in most industries, but how can you implement it in a complex business laden with silos, legacy systems, regulations, and employee inertia?
Oli will walk you through practical models and steps that you can implement back in the workplace, including real world examples and break-out activities putting theory into practice.
Your practical learning outcomes include:
- An understanding of different organisational models that can underpin a more agile way of working, and which one would be best suited to your organisation
- A plan to manage your governance and business control considerations
- Key tools and communication strategies for bringing stakeholders on board with you on this major cultural shift
- The top five things to avoid in order to make a success of an agile roll-out
Oli BarnettDirector of Operational Excellence and Intelligent Automation
1:30 pm - 2:30 pm Networking Lunch
WORKSHOP G2:30 pm - 4:30 pm Running a strategically driven OPEX function
Looking at how to prioritise, manage and communicate improvement work to retain corporate backing.
You will be taken through:
- Where to begin with prioiritising programmes in the face of many potential initiatives? Is there a scientific approach we can take to this challenge?
- What role can data analysis play in the prioritising of OPEX work? What does this mean at a practical level?
- Keeping the OPEX team on track against the delivery of strategic goals despite competing demands
- Successful communication strategies for the C-level and the board
WORKSHOP H2:30 pm - 4:30 pm How to identify the right RPA opportunities that pave your way towards successful implementation Chris Dando - Partner, Reinvigoration
Graham Turnbull - Partner, Reinvigoration
During this workshop you will be guided through the process of getting things right as we demystify the factors that will enable you to not only pick the right RPA opportunities, but also how to prioritise which processes you should start with:
- Which processes should be prioritised and which are optimal for automation?
- How to rapidly scope each process and structure your approach
- How to introduce new digital workflows and ways of working with the bots
- How to support your organisation in its transformation around RPA
- How to put the responsibilities and governance measures in place across your organisation as you scale
WORKSHOP I2:30 pm - 4:30 pm Combining Agile and Lean for a seamless end-to-end process
Learn how to apply the Agile methodology comprehensively, creating one agile way of working throughout end-to-end service delivery.
You will come away with practical models and advice on:
- Using a Lean approach for joining up the silos in an organisation when deploying Agile within business operations
- How to find a happy middle ground between ‘failing fast’ and operational excellence to ensure a streamlined end-to-end process
- Applying a flexible version of Lean to allow the Agile approach to succeed