We spoke to Adrian Ruth, Director, Spark (Lean Transformation) and Sustainability about how the BBC tackled dramatic changes in their business processes to achieve process excellence.
PEX Network Featured Case Study Transforming Culture –The City of Ballarat Project
The City of Ballarat is a Local Government Authority (LGA) delivering a wide range of services over 100,000 residents of the city of Ballarat and its surrounds. The organisation employs over 800 staff with approximately 1/3rd being part-time. After conducting culture studies with Human Synergistics OCI survey tool to measure the perceived culture, results seemed to correlate with the often ‘strained’ communication occurring between the executive and manager groups and apparent lack of clarity in regard to roles and responsibilities. CEO, Anthony Schinck, and Head of HR, Garry Davis took action and saw this as a timely opportunity to create a fundamental shift in the culture.
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