Interviews and Case Studies

Building an agile organisation with National Grid

Building an agile organisation with National Grid

Head of Gas Transmission Transformation Programme, Isabelle Haigh, gave us an insight into how National Grid’s ‘Richmond Programme’ is bringing big changes to the organisation. As Isabelle divulges the challenges she faces and how she plans to overcome them, we learn what makes a successful, agile business through this case study with National Grid.

The Top 5 Challenges in Business Transformation: A comparison

The Top 5 Challenges in Business Transformation: A comparison

How do Europe and USA compare against the rest of the world? We compared the findings of our European study against the PEX Global report and found some interesting differences on a number of key questions. Where are some regions ahead, and where do some lag behind?   

Using technology to aid OPEX

Using technology to aid OPEX

Ahead of OPEX Leaders, Spring Edition, we spoke with Gino d’Hont from innogy SE to see how RPA and Process Mining are impacting business processes at innogy SE and how they have utilised these tools to overcome the challenges of wider transformation.

Process Mining and Digital Transformation in Operational Excellence

Process Mining and Digital Transformation in Operational Excellence

Dr. Lars Reinkemeyer gives us an insight into how Process Mining is helping Siemens achieve operational excellence. Established in 2014, the tool has accounted for millions of process savings at the company and is now aiding the implementation of further technologies to take operational excellence to the next level. Through an insight into Siemens, learn how Process Mining can help your company move one step closer to operational excellence. 

Reinventing OPEX in the Digital World

Reinventing OPEX in the Digital World

Initiating change within an organisation’s culture has always had its challenges. Add the extra complexities of the new digital age, these transformations could seem increasingly more daunting. Together with the help of Pendar Shahbazi of KIA, we have compile four essential focus points to help leaders optimize OPEX process in the digital world

Leading a Culture of Continuous Improvement at Transport for London

Leading a Culture of Continuous Improvement at Transport for London

Delivering a customer-centric operating model and building a culture of continuous improvement is the aim in today’s fast-evolving business world. Are your team ready to compete?

Download this interview with Simon Williams, TFL’s Head of Business Change Project Management, to find out how he has led his team to a culture of continuous improvement to effectively serve 31 million journeys per day.

The Path to Process Excellence is Leadership

The Path to Process Excellence is Leadership

Emerging technology trends such as data analytics and RPA, amidst increasing business demands to be faster and more efficient to compete in the ever-evolving marketplace requires a new host of skills from today’s leaders.

But what does it take to lead in this new environment? Four experts explain the key leadership principles behind improved performance in today’s digital workforce.

Digital Transformation at the BBC

Digital Transformation at the BBC

We spoke to Adrian Ruth, Director, Spark (Lean Transformation) and Sustainability about how the BBC tackled dramatic changes in their business processes to achieve process excellence.

How does employee experience differ to employee engagement?

How does employee experience differ to employee engagement?

In partnership with The Business Transformation Network (www.thebtn.tv), OPEX Europe bring you a video from Tim Ackermann (Head of Talent Acquisition Experience at Lidl) who looks at the difference between employee engagement and employee experience. Tim highlights how the process for creating an employee experience, should stem from employee engagement ideas.

Tim Ackermann is a seasoned and passionate HR and Talent Acquisition expert with 20 years in various industries and regions at companies such as Deutsche Bank, Microsoft, Swarovski and Zalando. Recently Tim joined retailer Lidl as Head of Talent Acquisition & Experience to enable their international growth strategy while maintaining high levels of employee engagement.

Outside of the corporate world, Tim taught HR Management at the International School of Management, Munich. Tim is a founding member of Queb e.V. the (German) Association for Quality Employer Branding and actively engaged in the harmonization of the European higher education with fibaa e.V.


Bridging the Gap Between Hr Technology and Operational Excellence

Bridging the Gap Between Hr Technology and Operational Excellence

We are proud partners with The Business Transformation Network (The BTN) whom recently hosted an event on HR TechOps which rose many questions around this topic. Read more here.