Google: Tackling Demands in one of the World's Most Valued Brands
Delivering a customer-centric operating model and end-to-end process improvement is becoming increasingly important. Sooner or later you and your team will need to be ready to compete.
We spoke to Google's Director of Operational Excellence in Global Customer Care about how Google track the customer journey to help them to develop their services for customers to remain competitive in this disruptive age.
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