Leading a Culture of Continuous Improvement at Transport for London

Leading a Culture of Continuous Improvement at Transport for London

Delivering a customer-centric operating model and building a culture of continuous improvement is the aim in today’s fast-evolving business world. Are your team ready to compete?

Download this interview with Simon Williams, TFL’s Head of Business Change Project Management, to find out how he has led his team to a culture of continuous improvement to effectively serve 31 million journeys per day.


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