Main Conference, Day 1

8:00 AM - 8:30 AM Registration & Networking

You will spend 2 days engaging with 300 of your peers with similar and varied challenges in the realms of process excellence. Start making connections right away, because sharing is the best form of learning!

8:30 AM - 8:40 AM Welcome to PEX Europe Spring 2018

What does excellence look like to you? How do you define excellence? Understanding the work of others in this fledging operational community will allow you to take process excellence, strategic delivery and digital innovation to the level required to battle with the best.

8:40 AM - 8:50 AM Morning PEXercise

At a conference packed full of outstanding content, your mind and body need to be in peak condition to maximise learning opportunities. Your morning PEXercise will open your mind to key takeaways that are here for the taking. *All exercises can be done in your office attire.

BP, the world’s leading integrated oil and gas company, is re-engineering a number of processes in its Lubricants distribution business, to ensure they support the company’s growth ambition proactively, rather than change reactively at the business’ request. Translating the business strategic intent into process execution is paramount to BP’s operational success and thus the PEX function provides a number of specific capabilities.

One of these has been process architecture which defines and governs process design standards in transactional (R2R, O2C, S2P) and non-transactional spheres (Lead to Contract, Supply Chain…) and that is exactly what Anne-Sophie is accountable for. Her team process design globally and are in charge of garnering any changes made to that process design to move closer to strategic intent.

8:50 AM - 9:20 AM Demystify process design and put process excellence on the strategic table

Anne-Sophie Andre, Head of Global Process Architecture, BP
Create a process design team that is strategic rather than reactive to business requests
Put process excellence at the strategic table to ensure that process transformation questions are answered earlier
Use your process architecture to manage process design in business transformations
Manage change globally and implement consistent process principles


Anne-Sophie Andre

Head of Global Process Architecture
For an organisation like LEGO the pressure levels are always set at maximum intensity. LEGO’s continuous improvement team (LCI) look to make the link between Gotham City’s laws and Batman’s heroics… in other words the link between strategy and deployment in one of the world’s fastest moving industries.

For LEGO turning this strategy into something tangible and transparent for their staff will enable increased performance, so the challenges therefore lie in the leadership and collaboration to turn their approach into reality.

9:20 AM - 9:50 AM Make the link between strategy and deployment in a service world

Peter Evans, Director LCI for Business Service Operations, LEGO
  • How LEGO deploys its strategy and determines the key metrics for success
  • Translate your strategic deployment for your Business Services Organisation
  • Turn strategy into reality for your staff


Peter Evans

Director LCI for Business Service Operations
As the market leader in business application and analytics, SAP is at the centre of today’s business and technology revolution.

This keynote session gives an insight into how SAP is redesigning its own business processes to accommodate for the shift from on premise licensing to cloud subscriptions.

9:50 AM - 10:20 AM Business process redesign and transformation in a digital world

  • Transform into a hybrid business environment by identifying the affected processes
  • Process and people: Standardisation versus individualisation
  • Business process re-resign: Continuous end-to-end transformation

10:20 AM - 10:30 AM Getting to know you!

You are surrounded by 300 experts in your field, all with their own story, processes and solutions. Get to know who you will be sharing the next 2 days with and make connections who will help guide you through what you and your business need now and in the future.

10:30 AM - 11:00 AM Networking Break

The importance of being lean

11:00 AM - 11:35 AM Quantify the unquantifiable: Measuring lean initiatives at AXA Latin America and Western Europe

Morphis Tsalikidis, Director, Operational Excellence & Business Transformation, AXA Emerging Markets
  • Measuring the influence lean has made across AXA in Mexico, Portugal and Spain
  • Why high quality OpEx skills do not necessarily breed good managers: Daily communication, collaboration and continuous improvement
  • Use analytics to analyse situations and create development opportunities and plans
  • How our KPIs remained constant for 3 years after deployment
  • Drive employee engagement up 80%


Morphis Tsalikidis

Director, Operational Excellence & Business Transformation
AXA Emerging Markets

The importance of being lean

11:35 AM - 12:10 PM Spark: Transforming the BBC through lean innovation and efficiency

Adrian Ruth, Director, Lean Transformation & Sustainability, BBC
  • Engage millennials by offering competitive product features
  • Adapt to change and give local teams the initiative to drive it forward
  • Lean for Leaders: Identify and tackle the gaps in employee knowledge of lean
  • Create a common language with business leaders so they buy into the change
  • Experience running programs to drive change and maturity


Adrian Ruth

Director, Lean Transformation & Sustainability

The importance of being lean

12:10 PM - 12:40 PM Ensure that lean and continuous improvement are driving productivity and customer experience

Manish Tailor, Head of Continuous Improvement, RSA
  • Embed a lean culture within your organisation
  • Use continuous improvement to push your lean strategy
  • Allow CI to complete design work first and then ensure BPO and automation flow off the back of that
  • Improve the interface between business units to ensure your operational end remains efficient


Manish Tailor

Head of Continuous Improvement

Achieve end-to-end transformation

11:00 AM - 11:35 AM Create a more process-centric architecture to drive business growth

Katie McConochie, Director, Business Process and Change, Inmarsat
  • What should your process architecture look like: Structuring it around business value chains, and ensuring people know where they fit in it
  • Build your IT infrastructure around your business processes, not the other way around
  • Leverage senior buy-in to make your transformation quicker and easier
  • Find the capability to utilise lean and continuous improvement


Katie McConochie

Director, Business Process and Change

Achieve end-to-end transformation

11:35 AM - 12:10 PM Standardise and improve processes on an international scale

Jean Bertrams, Director, GBS Continuous Improvement & Transformation, FedEx Express International
  • Establish a team to design processes globally and define the KPIs to measure performance
  • Standardise cross-border functionalities
  • Manage the organisational, cultural and systematic processes across the end-to-end operating model
  • Enhance the innovation of processes and applications


Jean Bertrams

Director, GBS Continuous Improvement & Transformation
FedEx Express International

Achieve end-to-end transformation

12:10 PM - 12:40 PM Lead a physical business transformational, strategic and large matrix project

Kit Erlebach, Strategic & Transformational Venture Director, Fujifilm DB
  • Why process development needs space to grow
  • Step changes that will transform your organisation
  • Understand the people, process and technology behind the transformation
  • Bring Lean Six Sigma into your day-to-day working
  • Root cause analysis and ensuring failures are paid attention to


Kit Erlebach

Strategic & Transformational Venture Director
Fujifilm DB

Next gen PEX

11:00 AM - 11:35 AM “Next year I’ll be banking with a start-up”: How agility and new functionality will transform the customer journey

Megan Caywood, Chief Platform Officer, Starling Bank
  • Really listen to your customers and respond with the agility that will deliver innovation
  • Use the information on each transaction to give people insight into their everyday lives
  • Integrate new products and features into your service through effective API
  • Why a smaller scale operation gives you an edge over your more incumbent competitors


Megan Caywood

Chief Platform Officer
Starling Bank

Next gen PEX

11:35 AM - 12:10 PM Deliver agile change management with continuous improvement to increase efficiency

Kevin Dearing, Head of Continuous Improvement, Marks & Spencer Kevin Dearing, Head of Continuous Improvement, Marks & Spencer
  • The benefit of using agile to approach projects
  • How do you incorporate agile into a non-agile environment?
  • What technologies will fit into your agile strategy
  • Combine business processes, Lean Six Sigma, agile and technology for continuous improvement


Kevin Dearing

Head of Continuous Improvement
Marks & Spencer

Kevin Dearing

Head of Continuous Improvement
Marks & Spencer

Next gen PEX

12:10 PM - 12:40 PM How Monzo built a customer-focused digital business from scratch

Leah Templeman, Head of Operations, Monzo Bank
  • The customer service, collaborative culture and skill set embedded in Monzo’s architecture
  • How we built our core systems from scratch and aim to bring all our IT in house to improve operationally
  • Build a product that your customers love so much that they want to tell people about it
  • Build features into your app that are based on customer experience


Leah Templeman

Head of Operations
Monzo Bank

Make Things Better a.k.a. Continuous Improvement

11:00 AM - 11:35 AM How Deutsche Bank have developed their global process ownership over the last 6 years

Phil White, Finance Change Director, Deutsche Bank

  • Why your focus on process ownership needs to be dependent on key leaders within the organisation
  • Maintain your enterprise process model once the consultants have left
  • Reduce complexities in change because you have your process framework from the start
  • Why Operational Risk and Cognitive Automation work with our process model structure


Phil White

Finance Change Director
Deutsche Bank

Make Things Better a.k.a. Continuous Improvement

11:35 AM - 12:10 PM Driving continuous improvement within a major transformation for 2,000 global business services (GBS) employees

Fabrice Etcheverry, Head of WW Process Excellence & Data Management, Solvay
  • Turn fresh demands into a comprehensive CI transformation, following the $4.84bn acquisition of Rhodia
  • The Spirit Initiative: Empower teams and develop group CI practices around the 5 guiding pillars
  • After 18 months, be able to reach every one of the 2,000 employees
  • The post-project phase: Combine your 3 levels of maturity in CI with a strong network of local teams
  • Use your continuous improvement program to develop young people in your organisation


Fabrice Etcheverry

Head of WW Process Excellence & Data Management

Make Things Better a.k.a. Continuous Improvement

12:10 PM - 12:40 PM Develop an operating model to support our 2030 strategy

Helen Bliss, Head of Continuous Improvement - Group, Wilko
  • The development of operating models in a business undergoing a major strategic shift
  • The difference between family business and blue-chips in the development of a culture of continuous improvement
  • Managing the development of a £1bn product portfolio


Helen Bliss

Head of Continuous Improvement - Group

12:40 PM - 2:30 PM Networking Lunch

1:30 PM - 1:40 PM How mindfulness can drive performance excellence

Mindfulness, combating stress and meditation have all been proven to enhance productivity, performance, leadership and decision-making. Join a professional yoga class and ready yourself to become a next generation leader!

Each practitioner (non-vendors) can select 3 discussion groups to take part in.

Each last 40 minutes you will have plenty of time to share your challenges and learn from your peers how they are battling, overcoming and mastering similar issues.

1:40 PM - 3:50 PM Interactive Discussion Groups (IDG)

IDG A: The challenges and benefits of embedding a digital-first workforce
IDG B: To what extent will your culture evolve during change management - led by EA
IDG C: Digital transformation that will improve the customer experience - led by Goldman Sachs
IDG D: The leadership needed behind data analytics
IDG E: End-to-end processes that can better enable transformation initiatives - led by Odeon & UCI Cinemas
IDG F: Building a business process architecture to efficiently accommodate transformations
IDG G: Fully maximise a bottom-up culture to meet your businesses strategy and minimise resistance to change
IDG H: Embed creative problem solving through lean approaches - led by Close Brothers
IDG I: How to ensure that top leadership support your operational initiatives
IDG J: RPA 101: What, where, why, when and how? - led by Softomotive
IDG K: How to measure the performance of your process excellence practice
IDG L: How Process Mining can make your business more efficient

3:50 PM - 4:20 PM Technology Demonstration

BPM? RPA? Process mining? Consultancies? Visit the leading global solution providers in 30 minutes of quick fire solution insights. Each solution provider will showcase live examples of how they have helped major organisations fulfill their business needs.

4:20 PM - 4:40 PM Networking Break

4:40 PM - 4:50 PM Work on your PEX

Take part in a 10 minute reinvigoration session that will be much needed and limber you up for the final keynotes and evening reception!

4:50 PM - NaN:NaN AM Get your organisation focused: How to approach implementation challenges at Swarovski

Peter Ryffel, VP Global Proces Management F&A, Swarovski
  • Scan the entire organisation and refocus employees to their core competencies to increase efficiency
  • Investigate, implement and develop new ways of running processes that different business units and local organisations can follow
  • Run a comprehensive analysis of processes and organisational structures to uncover areas for improvement
  • How to quantify, benchmark and measure your performance


Peter Ryffel

VP Global Proces Management F&A
Learn how a Red Arrow and Mount Everest summiter, who is also a UK Special Forces and Royal Air Force hero, constantly thrives for improvement, and how such a mentality is needed to achieve life ambitions and real business success!

5:20 PM - 6:00 PM Your Inspirational Keynote 2018 - “The Search for Perfection”

Graham Duff, Pilot, Royal Air Force
  • Climbing Everest in two and a half months: Seeing things many die trying to see
  • The search for perfection with the world's greatest aerobatic display team, the Red Arrows

Remember: There's always room for improvement


Graham Duff

Royal Air Force

6:00 PM - 6:10 PM Closing Remarks

6:10 PM - 8:40 PM A Quintessential British Reception

Join the PEX Network and your operational peers from the PEX Europe community for an evening reception all things British! This doesn’t mean bad weather and cups o’ tea, but all you can drink and some proper British sports!

Unwind and unleash that inner croquet champion!