Pre-Conference Workshop Day

8:30 AM - 9:00 AM Registration & Networking

9:00 AM - NaN:NaN AM WORKSHOP A: Establish a process framework and drive global process ownership to reduce operational complexities

Phil White, Finance Change Director, Deutsche Bank
  • Why your focus on process ownership needs to be dependent on key leaders within the organisation
  • Reduce complexities in change because by having a process framework in place
  • Process models to enable organisational alignment
  • Accumulate benefits with consistency due to your process framework foundations
  • Is it possible to drive standardisation and a harmonisation process; are they mutually exclusive?


Phil White

Finance Change Director
Deutsche Bank

9:00 AM - NaN:NaN AM WORKSHOP B: The importance of recruitment in OPEX

  • Use your leadership principles to guide your recruitment policy
  • How to compete with disruptors and younger organisations for the best talent
  • Why should millennials work for you?
  • Why data analytics enhances decision-making and allows senior management to spend more time on critical business cases

9:00 AM - NaN:NaN AM WORKSHOP C: Design thinking and innovation to accelerate business transformation

  • Where and why to apply design thinking
  • How design thinking can nurture innovation
  • Maximise design thinking with the cloud to support innovation
  • How design thinking with lean can improve business results

11:00 AM - 11:30 AM Networking Break

11:30 AM - 1:30 PM WORKSHOP D: Get your basics right before starting an end-to-end process transformation

  • Change your end-to-end value chain operating model to become a truly customer-centric business
  • Understand the end-to-end process and root cause before you change or automate
  • Make end-to-end decisions based on the trust of your team members
  • Why your leadership is imperative in end-to-end process transformation

11:30 AM - 1:30 PM WORKSHOP E: Build your own user centric business application to drive operational and process excellence

Matt Potts, Consultant, Skuid Jon Laughland, European Lead, Skuid
  • Introduction to the Skuid platform that puts the enterprise processes into your hands
  • Put your app on top of your processes and then feed them down the system
  • Why no code or specialists are needed
  • How the app integrates with other technologies such as data analytics and BPM


Matt Potts


Jon Laughland

European Lead

11:30 AM - 1:30 PM WORKSHOP F: Process improvement planning, configuration and deployment through powerful business process management

  • Transform your operations and deliver solutions up to 10x faster
  • Efficiently deliver your systems without compromise
  • Instantly react to the needs of your business and remove the cost of change

1:30 PM - NaN:NaN AM Networking Lunch

2:30 PM - 4:30 PM WORKSHOP G: Show executives the impact of quality improvement projects

  • Measure the financial impact of quality on your business
  • Use consistent metrics to get more attention on the results that you are driving for the bottomline
  • Analyse your data and present the results to stakeholders with confidence
  • The right tools and reporting you need to deliver true process excellence

2:30 PM - 4:30 PM WORKSHOP H: Make culturally sustained change

Mark Stewart, Owner, ProSolver Solutions
  • What people change models are out there?
  • Overview of Influencer™ by VitalSmarts
  • Class participation in using this model
  • Case study: An all employee problem solving culture


Mark Stewart

ProSolver Solutions

2:30 PM - 4:30 PM WORKSHOP I: Is your business ready to be transformed with robotic process automation?

  • Assess your business’ capability for implementing robotic process automation: End-to-end enablement or partial automation?
  • Comprehend which processes are most suitable for automation and maximise those offerings
  • Obtain stakeholder buy-in to turn concept into practice
  • Leverage project success to show the business value of process automation

4:30 PM - 4:40 PM End of Workshop Day