Pre-Conference Workshop Day

8:00 AM - 8:30 AM Registration & Networking

8:30 AM - 10:30 AM WORKSHOP A: Establish a process framework and drive global process ownership to reduce operational complexities

Phil White, Finance Change Director, Deutsche Bank
  • Why your focus on process ownership needs to be dependent on key leaders within the organisation
  • Reduce complexities in change because by having a process framework in place
  • Process models to enable organisational alignment
  • Accumulate benefits with consistency due to your process framework foundations
  • Is it possible to drive standardisation and a harmonisation process; are they mutually exclusive?

Phil White

Phil White

Finance Change Director
Deutsche Bank

8:30 AM - 10:30 AM WORKSHOP B: The importance of recruitment in OPEX

  • Use your leadership principles to guide your recruitment policy
  • How to compete with disruptors and younger organisations for the best talent
  • Why should millennials work for you?
  • Why data analytics enhances decision-making and allows senior management to spend more time on critical business cases

8:30 AM - 10:30 AM WORKSHOP C: Design thinking and innovation to accelerate business transformation

Morphis Tsalikidis, Former Director, Operational Excellence & Business Transformation, AXA Emerging Markets
  • Where and why to apply design thinking
  • How design thinking can nurture innovation
  • Maximise design thinking with the cloud to support innovation
  • How design thinking with lean can improve business results

Morphis Tsalikidis

Morphis Tsalikidis

Former Director, Operational Excellence & Business Transformation
AXA Emerging Markets

10:30 AM - 11:00 AM Networking Break

11:00 AM - 1:00 PM WORKSHOP D: Get your basics right before starting an end-to-end process transformation

  • Change your end-to-end value chain operating model to become a truly customer-centric business
  • Understand the end-to-end process and root cause before you change or automate
  • Make end-to-end decisions based on the trust of your team members
  • Why your leadership is imperative in end-to-end process transformation

Led by Searchlight Consulting

11:00 AM - 1:30 PM WORKSHOP E: Build your own user centric business application to drive operational and process excellence

Matt Potts, Consultant, Skuid Jon Laughland, European Lead, Skuid
  • Business system as a key pillar of operational excellence
  • What is Design Thinking and why it’s important
  • How Design Thinking works
  • Practical: Design Thinking Session
  • Demo: Building the app we designed in the practical

Matt Potts

Matt Potts

Jon Laughland

Jon Laughland

European Lead

11:00 AM - 1:00 PM WORKSHOP F: Process improvement planning, configuration and deployment through powerful business process management

  • Build a master plan: Five ways to drive value from your processes
  • Maximise customer value while minimising waste
  • Assess your process and identify how it can be improved
  • How to develop your specific process with an emphasis on low code automation technology

Led by Flovate

1:00 PM - 2:00 PM Networking Lunch

2:00 PM - 4:00 PM WORKSHOP G: Promote a company-wide culture around quality and innovation

Discover how you can make your Continuous Improvement initiatives more visible, more effective, and ultimately more profitable.

Our expert Nick Jones, will address how to make your Continuous Improvement, Lean, and Lean Six Sigma projects even more impactful – from project conception, through to execution and closure. Learn how to:

  • Drive measurable return by focusing resources on the highest value projects, keep them on track and ensure benefits flow to the bottom line
  • Increase productivity through better visibility into the project portfolio, enabling teams to share project experience, best practice, templates and replicate success
  • Increase efficiency and streamline execution through customisable improvement management tools, centralised data retention, formal stage gate reviews and approvals and minimised resource downtime
  • Align strategy thanks to real-time dashboarding with key performance indicators, including status, overall health and financial impact to report completion and success

Led by Minitab

2:00 PM - 4:00 PM WORKSHOP H: Make culturally sustained change

Mark Stewart, Owner, ProSolver Solutions
  • What people change models are out there?
  • Overview of Influencer™ by VitalSmarts
  • Class participation in using this model
  • Case study: An all employee problem solving culture

Mark Stewart

Mark Stewart

ProSolver Solutions

2:00 PM - 4:00 PM WORKSHOP I: Is your business ready to be transformed with robotic process automation?

  • Assess your business’ capability for implementing robotic process automation: End-to-end enablement or partial automation?
  • Comprehend which processes are most suitable for automation and maximise those offerings
  • Obtain stakeholder buy-in to turn concept into practice
  • Leverage project success to show the business value of process automation

Led by Automation Anywhere

4:00 PM - 4:30 PM Networking Break

4:30 PM - 7:00 PM WORKSHOP J: From Silo to System: Your approach to successful business transformation

  • Digital Twin: Learn how to perform while you transform
  • How you can overcome common roadblocks in change management
  • How to develop an agile response to changes in the external environment
  • How you can use the business equivalent of an in-car ’navigation system’ to deliver operational efficiency and customer-centricity
  • Enable the vital connectivity of people, processes and systems

Led by Mavim

4:30 PM - 6:30 PM WORKSHOP K: How do you successfully implement Hoshin Planning...what I wish I’d known before I started!

  • What is Hoshin planning and why does it work?
  • What are typically the different stages of maturity (Crawl, Walk, Run...) and how do you know what to aim for?
  • What are the typical pitfalls and how do you avoid them?
  • How you scale and sustain Hoshin planning?

Led by i-Nexus

6:30 PM - 6:40 PM End of Workshop Day