24 - 26 April, 2018 | London, United Kingdom

Media Centre

Download 2017 Agenda

At OPEX Week: Business Transformation Europe Summit 2017 key themes included:Achieving end-to-end process alignment to reduce customer effortHarnessing the digital enablers for a modern OpEx approach, including big data, RPA and virtual collaborationMaking digital transformation happen and OpEx’s role in ensuring it brings a competitive... Read More


Report: From PEX to OpEx: The Next Generation

In the months leading up to the Operational Excellence and Process Transformation Week meeting, the PEX Network team analysed the results of the State of the Industry survey conducted in the summer of 2015. 870 industry respondents across the globe took part in this and gave insights and trends on the current state of their Operational Excellence... Read More

Report: The new world of Operational Excellence

This PEX Network report discusses the key OPEX challenges in Europe and beyond, to optimise overall business performance.  Including exclusive interviews with Forrester Research, General Manager of Process Excellence, Maersk Line, Global Head of Business Transformation, Clifford Chance LLP and Head of Operational Excellence, Oxford... Read More


Building a sustainable and powerful continuous improvement culture

Highest rated presentation of PEX Week USA. Eric Pope, Vice President Operations, US Synthetic presents ‘Building a sustainable and powerful continuous improvement culture’ presentation. Receiving a 4.75/5 rating from the 600 strong... Read More

OPEX Week Europe 2017 - Meet Paul Taylor

Paul Taylor, Director, Body-Brain Performance Institute, is 2017’s international keynote speaker at OPEX Week: Business Transformation Europe Summit, taking place in April 2017. We took a minute call Paul ahead of the event to find out more about him and what he hopes to bring to the summit.... Read More

Exclusive Content

Sponsorship and Investment Opportunities Pack: Process Excellence Week Europe

Operational Excellence Week Europe is attended by senior decision-makers from the global marketplace, bringing together buyers and suppliers in one location. Focused and high-level, this event is the ideal platform to initiate new business relationships from across the process improvement, management and innovation spectrum. For more details... Read More

Leveraging Real-Time Data Insight An Interview with Jaco Koen, Associate Director – Envigo

Ahead of the OPEX Week: Business Transformation Europe Summit, taking place in April 2017, key speaker Jaco Koen, Associate Director, Business Process Excellence, Europe at Envigo speaks to Andrea Charles, Senior Editor, PEX Network, about leveraging real-time data for increased customer-centricity. In this exclusive interview Koen shares his... Read More

Word Document

Get approval to attend faster with our Convince the boss letter

So you want to come to OPEX Week Europe‬ but your boss isn't completely convinced? We're here to help! Download our easy to edit "Convince Your Boss" letter - make the business case by communicating the value to... Read More


Stop Ignoring the Customer - Operational Excellence Outside-In vs. Inside-Out

How many redundant processes do you think your organization has from a customer perspective?Dr Janne Ohtonen has delivered numerous challenging change programs, many double-digit performance enhancement. He believes that the most dramatic changes to an organization's effectiveness and performance come through an alignment of customer experience to... Read More


10-Steps to Successful Enterprise-wide Business Transformation

OpEx and Process Transformation trailblazers from Coca-Cola, Euroports, Air France and EON uncover their top tips for improving business performance in 2016 and beyond. Read on for a handy “how to” guide to transforming the way your business operates to become more innovative, lean and customer-centric than... Read More


Understanding the complexity – a handle on processes

Technological developments increase the efficiency of business processes and increases productivity. This raises the strategic pressure on business to enhance their level of automation. Only by improving operational performance and by optimising the use of resources can you increase productivity; a goal that container terminal specialists Navis... Read More

Transforming UK Banking Business Architecture: A Suggested Approach

How to manage the implementation of the UK Banking Reform Act through business architecture... Read More

iGrafx puts DENSO processes on track

Quality management according to ISO 9001: Automotive supplier guides European business processes with Process... Read More

iGrafx Cycle of Improvement

Detailed real-time data directly from the workflow system and reliable simulations for even greater... Read More


Exclusive Interview with Oliver Rees, co- founder Hook

Oliver Rees, one of the youngest developer and co-founder of Hook shares his views on how demystifying technological concepts to redefine business models will encourage innovation and allow you to benefit from the expanding digital... Read More

Exclusive Content

Global Operational Excellence_Uber

Uber is the largest and fastest growing start-up on Earth, worth $68 billion and now live in 66 countries and 507 cities worldwide. In this interview the PEX Network's Senior Conference Director, Joel De Figueiredo, speaks with Matt Atkin, Senior Operations Manager at Uber about how Uber's innovative, collaborative culture and operating models,... Read More

Exclusive Interview- Erika Toth_Thomas Cook Group

The Path to Customer Centric Operational ExcellenceIs it possible to reach excellence without being customer centric? – what’s the point?  Is it possible to be customer centric without thriving for excellence in our operation? How would you sustain that at all?  Erika Toth, Group Head of Business and Continuous Improvement, Thomas Cook... Read More

Operational Excellence in Europe Future Perspectives

“Europe has long tradition of operational excellence where the efforts result in an ongoing improvement in the organisation from operational efficiency perspective. This has worked particularly well continually improving the current activities in the workplace itself, but where Europe has still a long way to go, for example compared to United... Read More

PEX Network's Annual Report

The report Emergence: The Future of Operational Excellence examines how the business landscape has changed dramatically over the past decade and what business process will look like in the decade ahead.What will the future hold? And more importantly, what will the impact of these big changes be on your approach to Operational Excellence?Find out... Read More

OPEX Week:Business Transformation Europe Summit 2017 Show Report

OPEX Week:Business Transformation Europe Summit 2017 Show ReportPowered by the PEX Network, all the speakers, attendees, and sponsors at the OPEX Week Europe over three days made plans on how to strategize, execute and deliver operational excellence, improvement change to their organisation. With talking points centred around the theme of... Read More


Case Study: Poultry Insights and building analytics capability

As part of their new business strategy, Elanco Animal Health wanted to extend their customer offer. In addition to providing a range of products to enhance poultry health they also wanted to provide advice to help their customers run their poultry farms more effectively. Elanco vets visit individual farms every month and examine a random sample... Read More

The City of Ballarat Project_Paul Taylor

PEX Network Featured Case Study Transforming Culture –The City of Ballarat Project The City of Ballarat is a Local Government Authority (LGA) delivering a wide range of services over 100,000 residents of the city of Ballarat and its surrounds. The organisation employs over 800 staff with approximately 1/3rd being part-time. After conducting... Read More

Three Truths of Business Transformation

Business transformation is not a new phenomenon, but in today's fast-moving world, expectations are raised annually, technology moves at breakneck speed and the result is more than ever, businesses need to be able to transform to survive. This white paper examines the three key elements of business transformation in order to help you successfully... Read More

Business Architecture: Creating an Enterprise Service View

Business Architecture: Creating an Enterprise Service ViewIn this PEX Network interview Paul Snead, Business Architect, ING and key speaker at OPEX Week: Business Transformation Europe Summit 2017, shares his insights on how business architecture is creating an "enterprise service view" and bridging the gap between strategy and operational... Read More


Case Study: Process excellence in claims handling boosts efficiency by 40%

This case study provides an overview of how Flovate supported a boost in efficiency of 40% for their client, a leading provider of services to motor claims community.... Read More

The Value-Switch for Digitalization Initiatives: Business Process Management

The discipline of Business Process Management (BPM) has arisen as a potential answer to the challenge of digitalization. The question then becomes whether or not organizations utilizing BPM practices have been able to find success in digitalization. BPM-D sought to answer this question through a comprehensive survey in partnership with Widener... Read More

2017 Attendee List

See who's already attending OPEX WEEK: Business Transformation Europe... Read More

OPEX Week Winter Offer

OPEX Week is a week-long celebration of the most innovative and forward thinking OPEX and process transformation projects in Europe. Register your OPEX place now and take advantage of our exclusive winter discount and ensure your company can simplify your operations and become more customer-focused in... Read More

The Current State Of Artificial Intelligence

We spoke to Michael Natusch, Global Head of Artificial Intelligence at Prudential plc, about the current state of AI, it's relationship with RPA, and the main advantages it's going to bring to organisations. Read on to discover his... Read More

INVESTOGRAPHIC –Process Excellence in the European Market

Ahead of the 18th annual OPEX Week: Business Transformation Europe Summit 2017, the PEX Network took a snapshot of where key influencers in the European process excellence market are planning on investing in the next 12 – 18 months. Download the infographic to see the forecast of their planned investment activities and the key challenges they... Read More

White Papers

PEX Europe 2015 Conference Report

Thank you for joining us at PEX Week Europe 2015. PEX Network have collaborated with PA Consulting to produce this years post show report.  Download now and refresh your memory on the key messages and takeaways from the conference.... Read More


OPEX Week: Business Transformation Europe Summit 2017 Business Development Pack

Download our Business Development brochure to meet, network and develop new business opportunities with leading European companies that are looking for innovative solutions to transform their business processes and address their Operational Excellence challenges! Download our business development pack to see what industries will be represented and... Read More


Infographic:Process Excellence League Tables - Regional and Industry Hotspots

How long has your organisation been doing Process Excellence? Download this infographic to find out what matters to process practitioners different in Europe versus North America and... Read More

Transforming your Customer Experience: The Psychology that Drives Differentiation – In association with Sentis

This white paper explores how to create systems and processes that efficiently and effectively serve the customer, as well as identifying the human factors that drive the highest quality customer experiences. Learn how to apply these principals to your company to improve your customers experience... Read More

Management Insight for Effective Organisational Change

This article compilation, of a series of columns authored by Dr. Robert Swaim published on PEXNetwork.com, explores the enduring truths on managing change in the works of management consultant Dr. Peter F. Drucker – who has been hailed as one of the greatest management thinkers of the last hundred years. It examines the reasons driving change in... Read More

Quality & Continuous Improvement in an Age of Transformation

Download this PEX Network whitepaper - a transcript of a roundtable discussion between Vince Pierce, Senior VP of Global Business Transformation at Office Depot, Estelle Clark, Business Assurance Director at Lloyd’s Register and Gregory North, VP at Xerox Corporate Lean Six Sigma as they discuss where they see quality and continuous improvement... Read More

Future of Process Excellence: 3 Trends Redefining Processes in a Digital Age

Find out what over 900 process professionals had to say about key challenges and future priorities Traditional methods to process excellence remain relevant to confront the challenges of the twenty-first century. But with the rise of IT and the increasing competitive and market pressures upon businesses, how does process excellence need to... Read More

The Resurgence in Case Management - In association with BancTec

This whitepaper explores the importance of work-sharing and how recently it has required a more effective approach to managing information between... Read More


Kraft Foods: Making process transformation part of the company’s DNA

Process excellence begins with the "hearts and minds" of people rather than the process, says Rajan Nagarajan, Vice President of Strategic Business Process Transformation at Kraft foods. In this PEX Network video interview, recorded during PEX Week Europe, editor Diana Davis hears how Kraft foods engages its people in process transformation and... Read More


TRANSCRIPT: Teaching elephants to dance: Interview with BMW's Hanne Dinkel

Technological disruption, global competition, changing customer demands - whatever your industry it’s likely that your company is being buffeted by these forces of change. But, especially if you’re a large organization, it can be incredibly difficult to adapt quickly to them. So is it possible to teach an elephant to dance? Yes it is, says... Read More


Wanted: Leadership skills for Business Transformation

All too often process leaders are taught the tools and techniques of process improvement but not the leadership skills they need to lead business change. So just what are the leadership skills and attributes process professionals need to do their job effectively? In this Process Perspectives podcast, Hazel Cannon, leader of the UK-based not for... Read More


Trends and Success factors in Business Process Excellence 2012

Process improvement programs are most likely to fail if the key focus is on cutting costs, according to a global PEX Network benchmarking survey. The October 2011 PEX Network survey, in which over 650 process improvement practitioners participated, found that a customer-focused approach to identifying and improving operational processes is what... Read More

Improving Six Sigma Program ROI with Deployment Management

The Six Sigma methodology theorizes that to generate consistent results, a control plan is necessary for each critical activity. Unfortunately, many practitioners get so caught up in the execution of individual projects that they forget to "eat their own cooking." By institutionalizing robust deployment processes, leading organizations can capture... Read More

Six Sigma Success in Financial Services

A leading Canadian online financial services organization formally introduced Six Sigma less than a year ago after deciding to standardize on a repeatable process improvement methodology. Originating in the retail and e-banking areas, Six Sigma success has stoked interest in the securities division and several other... Read More

Regional Data: Business Process Excellence in Europe

This paper compiles Europe-specific data based on PEX Network's global benchmarking survey and related report, Trends and Success Factors in Business Process Excellence 2012. There were 676 respondents to the original survey, with 161 respondents from Europe. The report compares the Europe data with that of the averages from across all... Read More

Regional Data: Customer centricity in Europe

In October 2012, PEX Network launched a global benchmarking survey looking at how companies how companies are listening to and translating customer feedback to drive process improvement activities. This report compiles data from all respondents in Europe in comparison with data from the rest of the world (data excluding Europe). Download this... Read More

Special Report: Process in the Age of Transformation

PEX Network research has identified the ability to change - both often and quickly - is fast becoming a core competence for businesses. But anecdotal evidence suggests that as companies deal with increasing complexity - the myriad of new regulations, fast-evolving customer expectations, new technologies, ever increasing complexity in global supply... Read More

Trends and Success Factors in Business Process Excellence 2014

Every two years, PEX Network undertakes a State of the Industry research project to better understand general trends in how companies are approaching operational excellence. What tools and methodologies are they using? What is the outlook for budgets and resources? What are the general trends practitioners are experiencing? This report is based on... Read More