16 - 18 April, 2018 | Hurlingham Club

Media Centre

Download the FULL Process Excellence Europe Spring 2018 agenda!

You need to deliver the same process efficiency as the world’s service beasts to truly match the demands of your consumers and customers, which is no small feat…

Delivering a customer-centric operating model and end-to-end process improvement is increasingly important and sooner or later you and your team will need to be ready to compete.

1. Achieve strategic business and end-to-end transformation through process design and deployment

2. Lead a culture of continuous improvement to drive change and transformation

3. Embed a customer-centric operating model to offer enhanced services and delivery

Over the last two years PEX Europe has grown rapidly with conference attendee numbers doubling year on year. You may have heard of the success of our sister event in Amsterdam, and now we’re bringing the party to London.

For the first steps in competing with the best join us at Process Excellence Europe Spring. Download the agenda so you can choose which sessions you want to attend…it’s first come first served! Let the queue commence!



PEX Europe Spring has teamed up with Future Strategies!

Your complimentary copy of Digital Transformation with BPM (13mb unzipped PDF) is waiting for you.

White Papers

Free WhitePaper from Procesowcy.pl

PEX Europe and Procesowcy.Pl have teamed up! 

Your complimentary report of Business Process Maturity in Polish Organisations is ready for you

Download now


Digital Transformation at the BBC

We spoke to Adrian Ruth, Director, Spark (Lean Transformation) and Sustainability about how the BBC tackled dramatic changes in their business processes to achieve process excellence.


Digital revolution in the alcohol industry: IT & business shoulder to shoulder at CEDC

PEX Europe Spring sponsor, Webcon, have a great piece of content for you!

IT and Business Work Shoulder to Shoulder at CEDC (ROUST GROUP)

CEDC is European alcohol conglomerate, famous for brands such as Żubrówka, Soplica, Bols Platinum, Absolwent and Żytniówka. The company is a global market leader in alcohol production and distribution. 

Their digital transformation started in 2013 when CEDC took its first steps in creating collaboration tools, deploying the Microsoft SharePoint platform as the backbone of the company’s intranet portal. Shortly thereafter, the in-house IT department found itself faced with the challenge of creating dedicated applications that could support both internal administrative as well as industry-specific processes.

CEDC’s IT department needed to find an effective way to quickly create tailor-made solutions that were agile enough to allow for frequent modifications. A single proof-of-concept showed CEDC the tangible time and money savings offered by the no-code WEBCON BPS rapid application development system.

We immediately saw genuine benefit from WEBCON BPS at the first meeting. The solution allows IT people directly responsible for the development of applications to immediately make changes that the users request, and to quickly deliver the next stages of the project, says Piotr Majewski, IT Director at CEDC. 

See how WEBCON BPS helped boost and continues to cement CEDC’s industry leadership position by turning its IT department into a full-fledged business partner.

PEX European Strategy Report 2017

Over 200 Process Excellence professionals took part in the 2017 PEX Network European Process Excellence Strategy survey. The report will give you an insight into the strategic trends for European process and operational excellence professionals.

Europe is the home to some of the most successful companies in the world. In order to remain competitive and relevant, companies need to align their process improvement with senior level business strategy. 

Aiming to help you navigate and conquer your Process Excellence Strategy this report gives you an exclusive insight into how to implement process tools effectively in your organisation. 

We will highlight the key trends revealed in the survey as well as provide analysis on some of the key findings. Download the report for free now.

Exclusive Content

Operational Excellence in Europe Future Perspectives

“Europe has long tradition of operational excellence where the efforts result in an ongoing improvement in the organisation from operational efficiency perspective. This has worked particularly well continually improving the current activities in the workplace itself, but where Europe has still a long way to go, for example compared to United States, is understanding customer needs better and ways to respond to those in an agile and innovative way.” - Dr. Janne Ohtonen, Head of Customer Experience and Engagement at Avios, and key speaker at OPEX Week Europe.

Ahead of OPEX Week: Business Transformation Europe Summit 2017, the PEX Network take a closer look at how operational excellence professionals are taking centre stage. Aligning excellence to strategic objectives for bottom line results and bridging the gap between strategy and execution.

In this report, we reveal:

  • 9 key challenges for process excellence practitioners in the European market
  • Process insights - the European perspective
  • The path to customer centric operational excellence
  • How to think like a founder – from process excellence to Lean Innovation
  • 17 executive tips for supporting business strategy from an OPEX Perspective in 2017
  • What process excellence will look like in 2025

Download the full report to find out more.

PEX Network's Annual Report

The report Emergence: The Future of Operational Excellence examines how the business landscape has changed dramatically over the past decade and what business process will look like in the decade ahead.

What will the future hold? And more importantly, what will the impact of these big changes be on your approach to Operational Excellence?

Find out how leading practitioners and businesses are positioning themselves for success in PEX Network’s exclusive report. Download your copy of the Annual report now:

OPEX Week:Business Transformation Europe Summit 2017 Show Report

OPEX Week:Business Transformation Europe Summit 2017 Show Report

Powered by the PEX Network, all the speakers, attendees, and sponsors at the OPEX Week Europe over three days made plans on how to strategize, execute and deliver operational excellence, improvement change to their organisation. 

With talking points centred around the theme of operational excellence, architecture and technology innovation organisations from across Europe and across industries shared and learned from some of the most unique,thought-provoking and exciting projects in Europe.

Download the Show Report to see the key themes and learning that came from OPEX Week Europe 2017 and what to look forward to in 2018.

Google: Tackling Demands in one of the World's Most Valued Brands

Delivering a customer-centric operating model and end-to-end process improvement is becoming increasingly important. Sooner or later you and your team will need to be ready to compete.

We spoke to Google's Director of Operational Excellence in Global Customer Care about how Google track the customer journey to help them to develop their services for customers to remain competitive in this disruptive age.

Want to keep up with the world's service beasts? Get customer obsessed

Consumers frequently measure new experiences with companies with the experiences they have with companies at the top of their game.

However, in the midst of familiarising yourselves with the new technologies and channels currently inflating your consumers’ expectations, how can you keep up? How do companies adapt to become completely customer obsessed to gain and retain customers and thrive against the competition?

This article explores 8 actions that you should follow to lead your team into the mindset of the customer and features exclusive insight from industry leaders at Air France and Google.

Leading a Culture of Continuous Improvement at Transport for London

Delivering a customer-centric operating model and building a culture of continuous improvement is the aim in today’s fast-evolving business world. Are your team ready to compete?

Download this interview with Simon Williams, TFL’s Head of Business Change Project Management, to find out how he has led his team to a culture of continuous improvement to effectively serve 31 million journeys per day.

White Papers

Into the minds of the customer at ING

We spoke to Iassen Deenitchin, Head of Global Process Management, about how ING are tackling dramatic changes in their business processes to achieve process excellence.