01 - 03 April, 2019 | London, UK

Christian Boesch

Head of Sanofi Business Services - Program Management Office

4:10 PM Support the internal customer’s journey through analytics, robotics and end-to-end processes

  • Optimise the customer experience for 25,000 employees by freeing up their time for key business activities
  • Design thinking: End-to-end process management and the customer journey
  • Robotise and automate business services activities by implementing 50 bots by the end of 2018
  • Combine process management and a state-of-the-art data analytics platform before eventually moving into process mining
  • Standardise processes on a prerequisite of requirements from your core business units

Check out the incredible speaker line-up to see who will be joining Christian.

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