01 - 03 April, 2019 | London, UK

Iassen Deenitchin


Head of Global Process Management
ING Group


8:45 AM “Accelerating Think Forward”: How ING link customer journeys to internal processes across the global end-to-end value chain

  • Understand processes as end-to-end customer journeys and install this is a lean way of working to meet financial strategic demands
  • Process architecture and structures: How to make sure these are used homogeneously
  • Make sure your process framework cascades down to all people in the process
  • Measure your performance with internal and external customers: Customer ease, end-to-end KPIs, customer touch points and global process dashboards
  • Deliver end-to-end processes and put the results into dashboards to ensure KPIs are captured correctly and used efficiently


Check out the incredible speaker line-up to see who will be joining Iassen.

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