Head of Customer Journey
Conference Day Two - Wednesday 3rd April
Tuesday, April 3rd, 2018
9:00 AM Chairman's Opening Remarks
Danske Finance began its RPA rollout in 2018 and now has several bots in production. What were the lessons learnt, the challenges along the journey and the key messages for other OPEX leaders from their hard-won experiences?
- Business function that have seen the most improvement from the RPA rollout and what were the factors in that success
- Scaling up RPA use across the business: new processes, structures and governance required to manage this change
- What we have learned from our mistakes so far in the RPA journey
- What were the measurable business benefits from the RPA rollout? How did we measure our success from an OPEX perspective?