16 - 18 April, 2018 | Hurlingham Club

Leah Templeman

Head of Operations
Monzo Bank
Leah is responsible for all operational activity at Monzo bank. Prior to this, Leah has help Business Analysis roles, also at Monzo and at Starling prior to this.


2:50 PM How Monzo built a customer-focused digital business from scratch

  • The customer service, collaborative culture and skill set embedded in Monzo’s architecture
  • How we built our core systems from scratch and aim to bring all our IT in house to improve operationally
  • Build a product that your customers love so much that they want to tell people about it
  • Build features into your app that are based on customer experience


Check out the incredible speaker line-up to see who will be joining Leah.

Download The Latest Agenda