16 - 18 April, 2018 | Hurlingham Club

The Event

Over 50 OpEx leaders shared how to create new revenue streams, increase collaboration and drive customer loyalty.

This year's event was shaped by 50+ industry leading practitioners to ensure that it addresses the most pressing topics in today’s operational environment. As you read the agenda you will agree – its trailblazing case studies and frank discussions allowed the attendees to go back into the workplace ready to take their OpEx programme to the next level. 

With over 180 business transformation leaders at the event from the UK, Europe and beyond, this was truly an opportunity to take a leap into the future with your strategy and execution.

Top Ten Agenda Highlights Included:

❶ Real-world examples of the application of artificial intelligence to drive operational excellence, from Silicon Valley tech guru, and now Global Head of AI at Prudential, Dr Michael Natusch

❷ International keynote Paul Taylor made a rare appearance in the Northern hemisphere to share his expert knowledge on the neuroscience of engagement, leadership and change, to allow you to make a deeper, more sustainable impact with your business transformation

❸ Engie’s lessons learnt from rolling out robotic process automation (RPA) to optimise operations. How did they tackle the challenges of systems selection, process redesign and re-organisation? 

❹Our panel on how disruptive business models will change the face of OpEx will give you the heads up on what your customers will expect next and how to rise to the challenge! With thought leaders from Loot.com, Monzo Bank, DueDil and Seedrs 

❺ Hear about  DLA Piper’s experiences of rolling out an ambitious, digital, innovation programme across a diverse global company. What were their approaches to capturing, monitoring and engagement and what results are they seeing from it?  

❻ Customise your programme with your choice of streams on all three days: 

Day One: Leveraging digital transformation and Industry 4.0 OR End-to-end process and sustainable change 

Day Two: Digital enablers for innovative OpEx OR Process optimisation and the customer experience 

Workshop Day:  Digital transformation OR The customer experience OR Process improvement

❼ Alliance Healthcare’s experiences of bringing together the customer experience and operational excellence for a real bottom line effect 

❽ Vodafone’s approach to engagement across the end-to-end value stream in their Shared Services digital transformation 

❾ BNY Mellon on paving the future of global OpEx  using virtual training, collaboration and visualisation across a remote, mobile workforce 

❿ Vattenfall’s experiences of utilising data to identify end-to-end customer experience improvements: what outcomes are they seeing so far?