16 - 18 April, 2018 | Hurlingham Club

The Path to Customer Centric Operational Excellence

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Is it possible to reach excellence without being customer centric? – what’s the point?

Is it possible to be customer centric without thriving for excellence in our operation?

How would you sustain that at all? Erika Toth, Group Head of Business and Continuous Improvement, Thomas Cook Group and key speaker at OPEX Week Europe, has spent the last 18 years in different industries helping companies achieve better business outcomes. In this exclusive PEX Network article, she shares her vast experience and insights on the benefits of taking a holistic approach to operational excellence, and how customer experience and process teams can work together in a more meaningful way.

Download the full interview to find out more.