Download 2017 Agenda

At OPEX Week: Business Transformation Europe Summit 2017 key themes included:

  • Achieving end-to-end process alignment to reduce customer effort
  • Harnessing the digital enablers for a modern OpEx approach, including big data, RPA and virtual collaboration
  • Making digital transformation happen and OpEx’s role in ensuring it brings a competitive advantage to the business
  • Creating sustainable change throughout a global business and deciding how much process standardisation is the right amount
  • Aligning operational excellence to strategic objectives for bottom line results
  • Making innovation happen: how to go from having a plan and a technology platform to having an actively engaged workforce?

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