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Operational Excellence in Europe Future Perspectives

Operational Excellence in Europe Future Perspectives

“Europe has long tradition of operational excellence where the efforts result in an ongoing improvement in the organisation from operational efficiency perspective. This has worked particularly well continually improving the current activities in the workplace itself, but where Europe has still a long way to go, for example compared to United States, is understanding customer needs better and ways to respond to those in an agile and innovative way.” - Dr. Janne Ohtonen, Head of Customer Experience and Engagement at Avios, and key speaker at OPEX Week Europe.

Ahead of OPEX Week: Business Transformation Europe Summit 2017, the PEX Network take a closer look at how operational excellence professionals are taking centre stage. Aligning excellence to strategic objectives for bottom line results and bridging the gap between strategy and execution.

In this report, we reveal:

  • 9 key challenges for process excellence practitioners in the European market
  • Process insights - the European perspective
  • The path to customer centric operational excellence
  • How to think like a founder – from process excellence to Lean Innovation
  • 17 executive tips for supporting business strategy from an OPEX Perspective in 2017
  • What process excellence will look like in 2025

Download the full report to find out more.

PEX Network's Annual Report

PEX Network's Annual Report

The report Emergence: The Future of Operational Excellence examines how the business landscape has changed dramatically over the past decade and what business process will look like in the decade ahead.

What will the future hold? And more importantly, what will the impact of these big changes be on your approach to Operational Excellence?

Find out how leading practitioners and businesses are positioning themselves for success in PEX Network’s exclusive report. Download your copy of the Annual report now:

Google: Tackling Demands in one of the World's Most Valued Brands

Google: Tackling Demands in one of the World's Most Valued Brands

Delivering a customer-centric operating model and end-to-end process improvement is becoming increasingly important. Sooner or later you and your team will need to be ready to compete.

We spoke to Google's Director of Operational Excellence in Global Customer Care about how Google track the customer journey to help them to develop their services for customers to remain competitive in this disruptive age.

Want to keep up with the world's service beasts? Get customer obsessed

Want to keep up with the world's service beasts? Get customer obsessed

Consumers frequently measure new experiences with companies with the experiences they have with companies at the top of their game.

However, in the midst of familiarising yourselves with the new technologies and channels currently inflating your consumers’ expectations, how can you keep up? How do companies adapt to become completely customer obsessed to gain and retain customers and thrive against the competition?

This article explores 8 actions that you should follow to lead your team into the mindset of the customer and features exclusive insight from industry leaders at Air France and Google.

Leading a Culture of Continuous Improvement at Transport for London

Leading a Culture of Continuous Improvement at Transport for London

Delivering a customer-centric operating model and building a culture of continuous improvement is the aim in today’s fast-evolving business world. Are your team ready to compete?

Download this interview with Simon Williams, TFL’s Head of Business Change Project Management, to find out how he has led his team to a culture of continuous improvement to effectively serve 31 million journeys per day.

Organizing & developing application architectures for a successful digital transformation

Organizing & developing application architectures for a successful digital transformation

#PEXSpring sponsor Webcon have partnered with us to create this whitepaper for you: Organizing & developing application architectures for a successful digital transformation

As digitalization in business gains momentum, businesses are looking for agile, easily adaptable IT solutions to win and hold the competitive edge. What builds a genuine business edge these days is innovative processes, supported by change-ready innovative software that can be modified within hours, and not days or weeks. Read an expert article by WEBCON to learn how organizations can gain more control over their business processes, better coordination of activities, and better use of information. 

The Path to Process Excellence is Leadership

The Path to Process Excellence is Leadership

Emerging technology trends such as data analytics and RPA, amidst increasing business demands to be faster and more efficient to compete in the ever-evolving marketplace requires a new host of skills from today’s leaders.

But what does it take to lead in this new environment? Four experts explain the key leadership principles behind improved performance in today’s digital workforce.

Opex Week Business Transformation Europe Summit 2018 Show Report

Opex Week Business Transformation Europe Summit 2018 Show Report

PEX Europe Spring 2018

Powered by the PEX Network, all the speakers, attendees, and sponsors at PEX Europe Spring over three days made plans on how to strategize, execute and deliver operational excellence, improvement change to their organisation.

With talking points centred around the theme of operational excellence, architecture and technology innovation organisations from across Europe and across industries shared and learned from some of the most unique,thought-provoking and exciting projects in Europe.

Download the Show Report to see the key themes and learning that came from PEX Europe Spring 2018, and what to look forward to in 2019!