“Europe has long tradition of operational excellence where the efforts result in an ongoing improvement in the organisation from operational efficiency perspective. This has worked particularly well continually improving the current activities in the workplace itself, but where Europe has still a long way to go, for example compared to United States, is understanding customer needs better and ways to respond to those in an agile and innovative way.” - Dr. Janne Ohtonen, Head of Customer Experience and Engagement at Avios, and key speaker at OPEX Week Europe.
Ahead of OPEX Week: Business Transformation Europe Summit 2017, the PEX Network take a closer look at how operational excellence professionals are taking centre stage. Aligning excellence to strategic objectives for bottom line results and bridging the gap between strategy and execution.
In this report, we reveal:
- 9 key challenges for process excellence practitioners in the European market
- Process insights - the European perspective
- The path to customer centric operational excellence
- How to think like a founder – from process excellence to Lean Innovation
- 17 executive tips for supporting business strategy from an OPEX Perspective in 2017
- What process excellence will look like in 2025
Download the full report to find out more.
The report Emergence: The Future of Operational Excellence examines how the business landscape has changed dramatically over the past decade and what business process will look like in the decade ahead.
What will the future hold? And more importantly, what will the impact of these big changes be on your approach to Operational Excellence?
Find out how leading practitioners and businesses are positioning themselves for success in PEX Network’s exclusive report. Download your copy of the Annual report now:
OPEX Week:Business Transformation Europe Summit 2017 Show Report
Powered by the PEX Network, all the speakers, attendees, and sponsors at the OPEX Week Europe over three days made plans on how to strategize, execute and deliver operational excellence, improvement change to their organisation.
With talking points centred around the theme of operational excellence, architecture and technology innovation organisations from across Europe and across industries shared and learned from some of the most unique,thought-provoking and exciting projects in Europe.
Download the Show Report to see the key themes and learning that came from OPEX Week Europe 2017 and what to look forward to in 2018.
Delivering a customer-centric operating model and end-to-end process improvement is becoming increasingly important. Sooner or later you and your team will need to be ready to compete.
We spoke to Google's Director of Operational Excellence in Global Customer Care about how Google track the customer journey to help them to develop their services for customers to remain competitive in this disruptive age.
We spoke to Iassen Deenitchin, Head of Global Process Management, about how ING are tackling dramatic changes in their business processes to achieve process excellence.
Consumers frequently measure new experiences with companies with the experiences they have with companies at the top of their game.
However, in the midst of familiarising yourselves with the new technologies and channels currently inflating your consumers’ expectations, how can you keep up? How do companies adapt to become completely customer obsessed to gain and retain customers and thrive against the competition?
This article explores 8 actions that you should follow to lead your team into the mindset of the customer and features exclusive insight from industry leaders at Air France and Google.
Delivering a customer-centric operating model and building a culture of continuous improvement is the aim in today’s fast-evolving business world. Are your team ready to compete?
Download this interview with Simon Williams, TFL’s Head of Business Change Project Management, to find out how he has led his team to a culture of continuous improvement to effectively serve 31 million journeys per day.
Download the sample attendee list for #PEXSpring to see who you'll be networking with in April in London!