\"

Focus Day

Track A

9:00 AM - 11:00 AM Making culturally sustained improvement

Mark Stewart, Owner, ProSolver Solutions
  • Are you set up to deliver sustainable change?
  • Do you have systems in place to identify where changes need to be made?
  • Creating structures for accountability and ownership of the process
  • Tools and mechanisms to embed the change into on-boarding programmes.
  • Measuring ongoing the effectiveness of the change

img

Mark Stewart

Owner
ProSolver Solutions

Track A

11:00 AM - 11:30 AM Networking Break

Track A

11:30 AM - 1:30 PM How to build an effective process and take it from idea to app

Sean Brownell, Director, Workflow Technologies, Flovate Stuart Rutland, Head of Business Analysis, Flovate
A comprehensive walk through of how to gather, brief and asses your requirements. Then build the solution, in real time. We’ll explore:

  • How to structure a process and asses areas for optimisation
  • Best practice, and how to apply it practically
  • How to automate a workflow and build in analytics
  • Typical organisational challenges when designing a process, and how to tackle them

Please bring a challenge with you!

img

Sean Brownell

Director, Workflow Technologies
Flovate
img

Stuart Rutland

Head of Business Analysis
Flovate

Track A

1:30 PM - 2:30 PM Networking Lunch

Track A

2:30 PM - 4:30 PM The RPA Journey: UBS and Automation Anywhere

Rob Hughes, Senior Director, Automation Anywhere
  • From RFP to first steps – key levers and potholes
  • Cutting through the noise – automation is not one thing
  • Building for the future of work

img

Rob Hughes

Senior Director
Automation Anywhere

Track A

4:30 PM - 4:45 PM End of Workshop Day

Track B

9:00 AM - 11:00 AM How to capture the voice of the customer? An introduction to customer journey mapping

Emily Viarnaud, Lean, Six Sigma and Change Master, Ex-BT & Nestle
  • An overview of customer journey mapping: what is it and how is it used within organisations to improve the customer experience?

Case studies
What are the dos and don’ts that we can take from other companies’ experiences?

Simulation
Walk through a customer journey mapping scenario in small break-out groups, with feedback from your workshop leader throughout the activity

img

Emily Viarnaud

Lean, Six Sigma and Change Master
Ex-BT & Nestle

Track B

11:00 AM - 11:30 AM Networking Break

Track B

11:30 AM - 1:30 PM BPM system selection, integration and implementation

Keith Grayson, Business Development Manager, EMEA, SAP Mark Williment, Head of Technology, Keytree
  • How to select a BPM tool that will allow you to achieve your business objectives, the necessary level of process granularity and the scale of your operations? What do the different systems on the market offer?
  • Taking the usability of the system into account: ensuring that your people will have the ability to use the system. What to look out for when you select your BPM

Group discussion: systems integration
What legacy systems do you need to connect up with your BPM and why? How complex will systems integration be within your organisation?

Top 5 tips for implementation success
Take note of the most common pitfalls that other companies have fallen to during a BPM implementation, and how to avoid them

img

Keith Grayson

Business Development Manager, EMEA
SAP
img

Mark Williment

Head of Technology
Keytree

Track B

1:30 PM - 2:30 PM Networking Lunch

Track B

2:30 PM - 4:30 PM Rolling out a solid BPM strategy in a structured way, ensuring it impacts the customer experience

Ilian Radoytsov, Director, Auraportal
  • How to get the leadership team driving the rollout: what strategies have proven effective in successful programmes?
  • How do we go about doing BPM work with the customer at the heart of the process? What steps would a team take to move to a managed process?
  • Getting teams to recognise the benefits so they will use and push the tools both in the back office and in direct customer interactions

img

Ilian Radoytsov

Director
Auraportal

Track B

4:30 PM - 4:45 PM End of Workshop Day