01 - 03 April, 2019 | London, UK

Anil Mathew

Group Director of Continuous Improvement

2:50 PM Successfully implementing The Patient First Improvement Programme to transform the way services are delivered at the NHS

  • Why the Trust CEO and senior leadership decided to build capabilities in house rather than hire an external
  • Have front-line staff go on the customer journey and approach problem solving and root cause analysis to ensure patients come first
  • Train 1,000 employees in Kaizen and Lean methodologies and awareness, to ensure it becomes part of their day-to-day
  • Results and next steps: Standardising the approach across the UK

Check out the incredible speaker line-up to see who will be joining Anil.

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