Group Director of Continuous Improvement
In a traditional process-driven culture, how do you design a customer-centric model and what are the key elements to making the change sustainable?
You will hear lessons learnt from the West Sussex and Brighton NHS Trusts Patients First initiative, including:
- Getting stakeholders, from top management to coalface, to believe in the purpose of the transformation
- Embedding strategies that worked, and learning from those that failed
- Key data demonstrating the tangible improvements to the Trusts
- Transferrable learnings from the programme that could also be applied in the private sector