International Head of Data Management and Back Office, Program Manager New Way of Working
Innogy has been embarking on a major improvement programme ‘New Way of Working’ since 2015, driven by top management. Process Management and Improvement is one of the core practices in the programme.
Gino will talk through some of the most exciting aspects of the programme, including:
- More accurately identifying and visualising transaction errors using process mining
- Using these new insights to drive a targeted RPA rollout
- The tangible business benefits we have identified from the programme, from error reduction to productivity gains
- Lessons learnt that can be used across other improvement programmes